At a Glance
- Tasks: Provide front-line service in the Emergency Department and support a multi-disciplinary team.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Fixed-term role with opportunities for overtime and professional development.
- Other info: Welsh language skills essential; full training provided for specific systems.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: GCSE standard in Maths and English; office administration experience required.
The predicted salary is between 23900 - 25000 £ per year.
An exciting opportunity has arisen to recruit an Emergency Department Receptionist to join the Emergency Care Directorate’s Administration Team at Ysbyty Glan Clwyd. This post is a fixed‑term secondment for 12 months until 28/6/2027 due to maternity cover. It is available only to staff currently employed by Betsi Cadwaladr University Health Board. Applicants must obtain permission from their current line manager prior to applying.
Main Duties
- Provide an efficient front‑line service to the Same Day Emergency Care (SDEC) unit within the Emergency Quadrant.
- Deliver a high standard of customer care to patients, relatives and carers while working as part of a multi‑disciplinary team.
- Maintain strict confidentiality and handle sensitive and highly confidential patient information with courtesy and discretion.
The ability to speak Welsh is essential for this post.
Working for our organisation
As part of the largest health organisation in Wales, Betsi Cadwaladr University Health Board provides a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. The Board promotes equality, diversity and welcomes applicants under the Disability Confident Employer scheme.
Person Specification
Qualifications – Essential
- Up to GCSE standard for Maths and English or equivalent experience.
Qualifications – Desirable
- ECDL.
Experience – Essential
- Experience of office and administration.
- Experience of setting up and using filing/IT systems.
- Familiar with WPAS, IFIT, Welsh Clinical Portal and Emis Health.
Experience – Desirable
- Previous NHS experience.
- Experience in managing clinic diaries/appointment schedules.
Skills – Essential
- Willingness to be involved in implementing change.
- IT computer literate.
- Effective communication skills.
Skills – Desirable
- Ability to speak Welsh (Level 3).
- Familiarity with GDPR regulations.
Other – Essential
- Team player.
- Work on own initiative.
Other – Desirable
- Ability to motivate others.
- Ability to organise work within the department.
Previous reception/administrative experience and familiarity with the Welsh Patient Administration System (WPAS) and Symphony is desirable but full training will be provided. Overtime is available.
SDEC Receptionist in Rhyl employer: Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive work environment that values diversity and promotes employee growth within the largest health organisation in Wales. As a member of our team, you will benefit from comprehensive training, opportunities for professional development, and the chance to make a meaningful impact on the lives of patients in North Wales. Our commitment to equality and the Disability Confident Employer scheme ensures that all staff feel valued and empowered in their roles.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land SDEC Receptionist in Rhyl
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Betsi Cadwaladr University Health Board.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Betsi Cadwaladr University Health Board. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace SDEC Receptionist in Rhyl
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Betsi Cadwaladr University Health Board.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Betsi Cadwaladr University Health Board's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Betsi Cadwaladr University Health Board offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
