At a Glance
- Tasks: Support patient enquiries and manage feedback in a busy NHS environment.
- Company: Betsi Cadwaladr University Health Board, dedicated to patient care.
- Benefits: Competitive salary, job stability, and opportunities for professional growth.
- Other info: Join a supportive team with a focus on quality and safety.
- Why this job: Make a real difference in patient care and support the community.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 29970 - 36483 £ per year.
Betsi Cadwaladr University Health Board in Wales seeks an capable administrator to support the Patient Enquiry, Advice and Resolution Service (PEARS).
You will handle patient enquiries, feedback and complaints and assist the Quality Directorate and Patient Safety.
Responsibilities include logging complaints, coordinating with Investigating Officers, managing records, and helping train new colleagues.
The role requires privacy, accuracy, and good customer care in a busy NHS environment.
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Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
We think you need these skills to ace PEARS Administrator: Patient Enquiries & Complaints in Rhyl
Administrative Skills
Customer Care
Record Management
Complaint Handling
Coordination Skills
Attention to Detail
Communication Skills
