At a Glance
- Tasks: Provide clerical support in a busy emergency care environment, ensuring smooth patient admissions and discharges.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Be part of a supportive team with opportunities for personal and professional growth.
- Other info: Welsh language skills essential; full training provided for the right candidate.
- Why this job: Make a real difference in patients' lives while developing your administrative skills.
- Qualifications: GCSE in Maths/English required; experience in admin or customer service preferred.
The predicted salary is between 23900 - 25600 £ per year.
An exciting opportunity has arisen for an Emergency Quadrant Ward Clerk to join the Emergency Care Directorate’s Administration Team at Ysbty Glan Clwyd. The successful candidate will be the first point of contact for patients, relatives and visitors to the Acute Assessment Unit and must demonstrate a professional and sensitive manner while maintaining confidentiality at all times.
A good standard of education is required, along with previous experience of working in an administrative/customer service setting and excellent communication skills. You will need to be able to work as part of a team and be efficient and organised with your own workload. You will join a friendly team that provides a variety of reception and administrative duties to assist the smooth running of the Acute Assessment Unit. You will also be required to provide support cover in other areas of the Emergency Quadrant. Previous ward clerk experience and knowledge of the Welsh Patient Administration System (WPAS) is desirable but not essential as full training will be provided.
Main Duties of the Job:
- The Ward Clerk will give efficient clerical assistance to the Emergency Quadrant.
- The provision of an efficient clerical service is essential to ensure the speedy admission, discharge, and transfer of patients.
- The Ward Clerk will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.
- The Ward Clerk is responsible to the Ward Managers in providing an efficient clerical service across the Emergency Quadrant.
- For accountability and development purposes, the Ward Clerk will be under the direct responsibility of the Administration Manager.
Person Specification:
Qualifications:
- Essential criteria: Maths/English GCSE or equivalent experience
- Desirable criteria: NVQ 2 in administration
- Desirable criteria: NVQ in customer service
- Desirable criteria: ECDL
Experience:
- Essential criteria: Sufficient months previous clerical/office/reception/ward duties
- Essential criteria: Working with the public
- Essential criteria: Working in a busy environment
- Desirable criteria: General experience of admin functions
Skills:
- Essential criteria: IT Computer Literate
- Essential criteria: Effective communication skills
- Essential criteria: Welsh Language
- Desirable criteria: WPAS/Casenote tracking/WCP/RADIS
- Desirable criteria: Understanding of the importance of maintaining medical records
Knowledge:
- Desirable criteria: Data protection and confidentiality
Personal Qualities:
- Essential Criteria: Ability to work without direct supervision
- Essential Criteria: Team player
Emergency Quadrant Ward Clerk (SAU) - INTERNAL in Rhyl employer: Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and inclusive work environment in North Wales. As the largest health organisation in Wales, we provide extensive opportunities for professional growth and development, ensuring that our staff are equipped to deliver high-quality care. Join our dedicated team where your contributions are valued, and enjoy the benefits of working in a diverse and engaging atmosphere that prioritises equality and employee well-being.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
