Discharge Unit Ward Clerk INTERNAL in Rhyl

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD. This post is Fixed term/Secondment until 31/03/2027 to meet the needs of the service. When interested in applying for the secondment position, you must obtain permission from your current line manager before applying.

We are seeking an organised and motivated Ward Clerk to join our busy Discharge team at Ysbyty Glan Clwyd. The successful candidate will provide efficient administrative support to facilitate the timely and safe discharge of patients from hospital. They will maintain accurate patient records, update electronic systems and often be the first point of contact for patients, relatives and visitors. The role also includes coordinating discharge documents and appointments, answering telephone enquiries and responding professionally to requests. Previous experience of working in an administrative/customer service setting is essential, including competence in IT skills. The candidate should have excellent communication and interpersonal skills and the ability to work well under pressure.

Main Duties of the Job

• The Ward Clerk will give efficient clerical assistance to the Discharge Unit.
• Providing an efficient clerical service is essential to ensure the speedy admission, discharge, and transfer of patients.
• By the nature of the duties, the Ward Clerk will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.
• The ability to speak Welsh is essential for this post.

Person Specification

Qualifications

• Essential Criteria: Maths/English GCSE or equivalent experience
• Desirable Criteria: NVQ 2 in administration, NVQ in customer service, ECDL

Experience

• Essential Criteria: Sufficient months of previous clerical/office/reception/ward duties, Working with the public, Working in a busy environment
• Desirable Criteria: General experience of admin functions

Skills

• Essential Criteria: IT Computer Literate, Effective communication skills, Welsh Language
• Desirable Criteria: WPAS/Casenote tracking/WCP/RADIS, Understanding of the importance of maintaining medical records

Knowledge

• Desirable Criteria: Data protection and confidentiality

Personal Qualities

• Essential Criteria: Ability to work without direct supervision, Team player

We are committed to promoting equality and diversity and are proud to welcome applicants under the “Disability Confident Employer” scheme. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.