Clinical Governance Officer in Rhyl

Job Overview

The post holder will be part of the Quality Governance Team for the Central IHC. The Quality Governance Team provides an area‑wide service in regard to governance, management and performance monitoring. The Quality Governance team supports the IHC services with patient concerns, clinical incidents and provides governance assurance to the IHC Central Nursing and Clinical Directors including Senior Managers in regard to the management of clinical governance.

Main duties of the job

• Make decisions on a day‑to‑day basis, supporting the Quality Governance Senior Manager in the administration and management of the clinical governance and risk management function for BCUHB IHC Central and support colleagues in providing cover in periods of absence, supporting the completion of urgent tasks in team member’s absence.
• Lead the implementation and evaluation of specific quality assurance work programmes for IHC Central, supporting the delivery of clinical governance, patient safety initiatives and quality improvement across IHC Central.
• Undertake a lead role for the management, coordination and investigation of concerns (complaints and incidents) for IHC Central and support the investigation of serious untoward incidents in accordance with BCU policy, national regulations and guidance.
• Work with staff within IHC Central as part of a multidisciplinary governance team. This may involve taking responsibility for work that extends beyond the post holder’s specific job role, but remains within their equivalent level of authority and professional accountability.

Person specification

Qualifications

• Essential criteria: Degree or relevant equivalent experience.
• Desirable criteria: Management qualification or demonstrable experience relevant to the role.

Experience

• Essential criteria:
  • Evidence of effective working and engagement with multidisciplinary teams in health care.
  • Experience of managing clinical governance /quality improvement work programmes or projects and facilitating learning and change.
  • Experience of leading quality assurance/risk management activity that has changed practice/delivered positive outcomes.
• Desirable criteria:
  • Demonstrable experience in using IT systems/software applications that specially support clinical governance functions, including the DATIX system.

Skills

• Essential criteria:
  • Excellent communication skills (verbal and written).
  • Excellent organisational and planning skills across a range of projects or programmes.
  • Excellent time management skills and ability to prioritise and meet tight deadlines.
  • Experience of conducting quality assurance processes and assessing organisations /services against standards.
• Desirable criteria:
  • Project Management skills.

Knowledge

• Essential criteria:
  • Knowledge of the Health Board structures and relevant strategies and policy direction.
  • Knowledge of principles of clinical governance and patient safety and their application across the NHS.

Personal qualities

• Essential criteria:
  • Ability to work in a complex and changing environment with drive and enthusiasm to achieve priorities and goals.
  • Ability to communicate with people showing empathy and deal with confidential issues in a professional and sensitive manner.
  • Ability to work under pressure and to demanding timetables.