At a Glance
- Tasks: Assist patients and visitors with a friendly approach while managing administrative duties.
- Company: Join a supportive healthcare team dedicated to patient care.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Other info: Work in a collaborative team and enjoy a fulfilling role in healthcare.
- Why this job: Make a difference in people's lives while developing your skills in a busy setting.
- Qualifications: Welsh speaker with GCSEs in English and Maths; IT skills preferred.
The predicted salary is between 22000 - 26000 £ per year.
The ability to speak Welsh is essential for this post.
Main duties of the job:
- Offer general assistance to services providers and users and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the General Office including the provision of clerical support to clinical staff and other members of the team.
- Facilitate effective communication between patients, members of staff, secondary care and other associated healthcare and wellbeing agencies.
Qualifications:
- Able to demonstrate English and Maths to GCSE or equivalent experience.
- IT or word processing qualification (e.g. RSA 2 or equivalent experience).
- ECDL NVQ Level 1 or equivalent in customer service.
- Welsh speaker.
Experience:
- Experience of using a computer system (e.g. GP clinical IT system).
- Previous experience of working in a reception/office environment.
- Experience of working with the general public.
Skills:
- Ability to work in a busy environment, and deal with a number of different tasks simultaneously.
- Ability to communicate tactfully with patients.
- Ability to resolve issues 'on the spot' using own judgement.
Knowledge:
- An understanding of confidentiality involved with post.
Personal Qualities:
- Ability to work as part of an integrated multi-skilled team member without direct supervision.
- Ability to determine own workload priorities.
Other Relevant Requirements:
- Welsh Speaker.
- Disclosure and Barring Service Check. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Clerical Officer/Receptionist in Rhyl employer: Betsi Cadwaladr University Health Board
As a Clerical Officer/Receptionist, you will thrive in a supportive and dynamic work environment that values the Welsh language and culture. Our organisation prioritises employee growth through ongoing training and development opportunities, fostering a collaborative atmosphere where your contributions are recognised and appreciated. Located in a vibrant community, we offer a fulfilling career path that not only enhances your professional skills but also allows you to make a meaningful impact on the lives of patients and their families.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Clerical Officer/Receptionist in Rhyl
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Betsi Cadwaladr University Health Board. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Betsi Cadwaladr University Health Board before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Clerical Officer/Receptionist in Rhyl
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Betsi Cadwaladr University Health Board:Your cover letter is your chance to shine! Tell us why you want to work at Betsi Cadwaladr University Health Board specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Betsi Cadwaladr University Health Board!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
