At a Glance
- Tasks: Provide clerical support and assist with appointment management at Royal Alexandra Hospital.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Be part of a diverse team promoting equality and professional growth.
- Other info: Welsh speakers are encouraged to apply; applications accepted in both Welsh and English.
- Why this job: Make a difference in healthcare while developing your administrative skills.
- Qualifications: GCSE standard or NVQ L2 Administration; previous clerical experience preferred.
The predicted salary is between 23000 - 26000 £ per year.
Please note that we will only accept applications from staff currently employed by Betsi Cadwaladr. We are looking to recruit two enthusiastic, motivated people who will provide clerical duties. The post will be based at Royal Alexandra Hospital, Marine Drive, Rhyl. The successful candidates will have a good standard of education, good communication skills, be able to work on their own initiative and be efficient and organised with their own workload. Candidates should also have keyboard skills. A good telephone manner and communication skills are essential. The ability to speak Welsh would be beneficial but is not essential. The post holder will be required to demonstrate a professional and sensitive manner and maintain confidentiality at all times.
Main Duties
- Undertake clerical and some word processing duties as directed by the team.
- Assist with the booking / rearranging of appointments as directed by the team.
- Deal with enquiries either on the telephone or face to face from health professionals, colleagues, and the public, under the guidance of the administrative team.
- File reports / letters or relevant information within individual case notes following relevant protocols in an accurate and timely manner.
- Deal with incoming and outgoing mail and distribute accordingly.
Further duties and responsibilities are outlined in the attached Job Description. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Working for our Organisation
We are Betsi Cadwaladr University Health Board (BCUHB) North Wales, the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. We promote equality and diversity and are proud to welcome applicants under the "Disability Confident Employer" scheme. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Person Specification
Qualifications
Essential Criteria
- Educated in English to GCSE standard or NVQ L2 Administration or demonstrable experience.
Desirable Criteria
- IT qualification.
Experience
Essential Criteria
- Previous clerical/administrative experience.
Desirable Criteria
- Experience of working in the NHS.
Skills
Essential Criteria
- Basic keyboard skills.
- Able to use electronic information systems.
- Ability to work to strict deadlines and prioritise tasks with minimal supervision.
Desirable Criteria
- Previous use of Oracle or similar system.
- Working knowledge of the WPAS (patient administration system).
Knowledge, Personal Qualities and Other Relevant Requirements
- Knowledge of confidentiality.
- Willing to learn new skills.
- Excellent communication skills with all stakeholders.
Desirable Criteria
- Welsh speaking.
Clerical Officer INTERNAL in Rhyl employer: Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive work environment at the Royal Alexandra Hospital in Rhyl. With a commitment to equality and diversity, employees benefit from opportunities for professional growth within the largest health organisation in Wales, while contributing to meaningful healthcare services for the community. The culture promotes teamwork and respect, ensuring that all staff feel valued and empowered in their roles.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Clerical Officer INTERNAL in Rhyl
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We think you need these skills to ace Clerical Officer INTERNAL in Rhyl
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Betsi Cadwaladr University Health Board.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Betsi Cadwaladr University Health Board.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Betsi Cadwaladr University Health Board. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Betsi Cadwaladr University Health Board. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Betsi Cadwaladr University Health Board’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
