Clerical Assistant INTERNAL in Rhyl

Job Overview

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY Betsi Cadwaladr University Health Board. Working in a highly pressurised environment to provide a professional, efficient and effective administrative service for the Department. Using initiative in sometimes complex situations to ensure that patients are booked in line with local and national Access targets.

Responsibilities

• Manage own workload with minimum supervision.
• Answer telephone enquiries promptly and maintain confidentiality.
• Use Priority Picking or Primary Target Lists to send appropriate patients for future new and follow‑up clinic slots, ensuring at least six weeks’ notice.
• Deal with telephone requests in a timely manner and identify patients who can attend at short notice, contacting them when cancellations occur.
• Monitor patients who fail to contact the Department to arrange appointments; send reminder letters on time and remove patients from the waiting list in line with local policies and Welsh Assembly guidelines where necessary.
• Ensure data held on the WPAS system is accurate, up to date and fit for purpose, responding to validation and data quality checks.
• Provide reception cover for Orthopaedics during leave periods.
• Obtain and prepare case notes for the Department in a timely manner from various locations on Glan Clwyd’s site.
• The ability to speak Welsh is desirable; English and/or Welsh speakers are equally welcome to apply.

Applying

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh; applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Person Specification

Qualifications

Essential Criteria

• ECDL or equivalent experience with Microsoft packages, including Excel and Word.

Desirable Criteria

• Evidence of continuing professional development.

Experience

Essential Criteria

• Experience of using databases.
• Ability to work to agreed timetables and deadlines.

Desirable Criteria

• Experience of working in the NHS.

Personal Qualities

Essential Criteria

• Flexible and adaptable.
• Ability to prioritise own work against a background of change and uncertainty.

Desirable Criteria

• Self‑motivated, proactive and innovative.

Other Relevant Requirements

Essential Criteria

• Ability to work under pressures.
• Ability to work as part of a team.
• Ability to answer telephone bi‑lingually.
• Ability to maintain confidentiality.
• A flexible approach towards the demands of the workplace.

Skills

Essential Criteria

• Ability to develop and sustain relationships with a wide range of individuals and within a group.
• Excellent numerate, oral and written skills.
• Excellent communication skills.
• Able to work in a busy office environment and deal with a number of different tasks.
• Ability to prioritise.

Knowledge

Desirable Criteria

• Knowledge and understanding of NHS.

Equality and Diversity

The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Betsi Cadwaladr University Health Board (BCUHB) is committed to promoting equality and diversity and is proud to welcome applicants under the Disability Confident Employer scheme.