At a Glance
- Tasks: Provide top-notch admin support in a busy Cath Lab and Cardiac Physiology team.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Gain valuable experience, work in a supportive environment, and contribute to patient care.
- Other info: Flexible working environment with opportunities for personal growth and development.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic setting.
- Qualifications: GCSEs in English and Maths; NVQ level 3 in Customer Care preferred.
The predicted salary is between 23900 - 25900 £ per year.
An exciting opportunity has become available to join the Cath Lab and Cardiac Physiology administration team at Ysbyty Glan Clwyd as an Administrator/Receptionist. As part of a very busy team, the successful applicant is expected to be flexible in approach to service needs, have a pleasant personality and a positive approach to their work. Excellent customer service and communication skills are required. An advanced level of reception skills along with the ability to deal with sensitive matters and highly confidential patient information is essential. Applicants must also have a good standard of education, be adaptable and have good organisational skills. The post holder will be required to provide first class administration support to the department.
Main duties and responsibilities:
- Work in a pressurised environment to provide a professional, accurate and prompt administrative function to facilitate the delivery of a professional, efficient and effective booking service for a variety of diagnostic clinics.
- Use initiative in sometimes complex situations to ensure that patients are booked in line with local and national access targets.
- Deal with sensitive and confidential issues relating to Cardiology affecting patients, the public and staff according to guidelines.
- As a member of the Administration Team, maintain a flexible approach to prioritising different workloads and duties.
- Exhibit excellent communication and interpersonal skills to carry out duties with tact, diplomacy and sensitivity, particularly where there are barriers to understanding.
- Make sound decisions and judgements using initiative and level of authority as agreed with the Line Manager.
- Demonstrate knowledge of the structure, policies, management and operational procedures within the department and Health Board to deal with internal and external enquiries competently.
The ability to speak Welsh is desirable; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation:
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. We are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Application and related information:
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh; Welsh and/or English applications will be treated equally.
Person specification:
Qualifications:
- Essential: English and Mathematics to GCSE or equivalent level
- Essential: NVQ level 3 Customer Care or equivalent qualification or experience
- Desirable criteria: IT qualification
Experience:
- Essential: Previous clerical / reception experience
- Able to concentrate on administrative duties in an unpredictable environment and manage work with constant interruptions from medical staff and telephones
- Able to communicate information clearly and sensitively in person and over the telephone
- Able to work to strict deadlines and prioritise tasks
Desirable criteria:
- Knowledge of referral to treatment times and patient pathways
- Previous waiting list management experience
- Knowledge of NHS structures and processes
Booking Clerk - Cath Lab and Cardiac Physiology in Rhyl employer: Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and dynamic work environment in North Wales. As the largest health organisation in the region, we prioritise employee growth through comprehensive training and development opportunities, while fostering a culture of equality and diversity. Join us to make a meaningful impact in healthcare, where your contributions are valued and recognised.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Booking Clerk - Cath Lab and Cardiac Physiology in Rhyl
✨Tip Number 1
Get to know the company! Research Betsi Cadwaladr University Health Board and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent customer service, try role-playing common scenarios with a friend. This will help you feel more confident when dealing with sensitive matters during the interview.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks under pressure. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen on joining the team at Ysbyty Glan Clwyd.
We think you need these skills to ace Booking Clerk - Cath Lab and Cardiac Physiology in Rhyl
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Booking Clerk. We want to see how you can bring your unique flair to our busy team!
Show Off Your Communication Skills:Since excellent communication is key for this role, don’t shy away from showcasing your interpersonal skills in your application. Use clear and concise language to demonstrate your ability to handle sensitive matters with tact.
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks in a pressurised environment. Be sure to mention any relevant experience that shows off your organisational prowess and ability to prioritise effectively.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know Your Stuff
Before the interview, make sure you understand the role of a Booking Clerk in a Cath Lab and Cardiac Physiology setting. Familiarise yourself with the key responsibilities, such as managing sensitive patient information and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication and interpersonal skills, prepare examples from your past experiences where you've successfully communicated with patients or colleagues. Think about situations where you had to handle sensitive information or resolve conflicts, and be ready to discuss them during the interview.
✨Demonstrate Flexibility and Adaptability
The job description highlights the need for flexibility in a busy environment. Be prepared to discuss how you've managed multiple tasks or adapted to changing priorities in previous roles. This will show that you can thrive under pressure and are ready to tackle the challenges of the position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the department's goals, or how success is measured in the role. This not only shows your interest but also gives you a chance to assess if the workplace aligns with your values and career aspirations.
