At a Glance
- Tasks: Provide top-notch receptionist and telephonist services in a dynamic healthcare environment.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Supportive team culture, commitment to equality, and opportunities for personal growth.
- Other info: Flexible working with a focus on teamwork and patient empathy.
- Why this job: Make a real difference in patient care while developing your skills in a busy setting.
- Qualifications: Fluency in Welsh, customer service experience, and strong communication skills required.
The predicted salary is between 23900 - 25600 £ per year.
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD.
The post holder will provide comprehensive and high quality receptionist/telephonist service in a challenging environment that undergoes constant changes. The role requires exercising judgement and using a combination of skills to deal with day-to-day issues, while demonstrating a sensitive, caring, client-focused attitude and maintaining a calm, organised approach when working under pressure.
Main duties of the job:
- Deal with patient enquiries in person and over the telephone appropriately, efficiently, courteously, promptly and discreetly, recognising the different needs of individuals.
- Work flexibly with other practice staff to ensure the surgery is adequately staffed at all times.
Working for our organisation:
Betsi Cadwaladr University Health Board (BCUHB) North Wales is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and receive the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. We promote equality and diversity and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Detailed Job Description And Main Responsibilities:
Full Job description and Person Specification are attached in supporting documents.
Person specification:
- Candidate must be fluent in Welsh; this is an essential criterion.
- Applicants may submit applications in Welsh. Applications submitted in Welsh will not be treated less favourably than those submitted in English.
Qualifications / Experience:
Essential criteria:
- Confidence in dealing with the public by telephone and in person
- Experience of using Microsoft Office packages
- Previous experience in a busy reception
- Education to a high standard
- Relate to public empathy/understanding
- NVQ level 1 in customer services or equivalent
- General understanding of how the NHS functions
- Communication skills: concise, accurate, grammatically correct
- Ability to work as part of a team and on own initiative
- Ability to speak Welsh
Desirable criteria:
- Experience of working within a Primary Care NHS setting
- Previous experience using EMIS and other NHS systems
- Previous experience in Customer services
Notes for applicants:
Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Please check your email account regularly.
Receptionist/Telephonist - INTERNAL employer: Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and dynamic work environment in North Wales, where you can make a meaningful impact on the health and wellbeing of the community. With a strong commitment to equality and diversity, we provide ample opportunities for professional growth and development, ensuring that our staff are equipped to thrive in their roles while upholding our values of care and compassion. Join us and be part of a dedicated team that values your contributions and fosters a culture of collaboration and respect.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Telephonist - INTERNAL
✨Tip Number 1
Make sure you know the ins and outs of the role. Familiarise yourself with the job description and think about how your skills match up. This will help you speak confidently about your experience during any interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and staff, being clear and concise is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Network with current employees at Betsi Cadwaladr University Health Board. They can provide insider tips on what the team values and what to expect in the role. Plus, it shows your genuine interest in joining the team!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about wanting to be part of our amazing team.
We think you need these skills to ace Receptionist/Telephonist - INTERNAL
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Receptionist/Telephonist. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Communication Skills:Since this role involves dealing with the public, it's crucial to demonstrate your communication skills in your written application. Keep it concise, clear, and grammatically correct to reflect your ability to communicate effectively.
Highlight Relevant Experience:If you've got experience in a busy reception or customer service role, make sure to mention it! We want to see how you've handled similar situations and what skills you've gained that would be beneficial in this position.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way to ensure it gets to us directly and helps us keep track of all applications efficiently.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a receptionist/telephonist in a healthcare setting. Familiarise yourself with the specific duties mentioned in the job description, such as handling patient enquiries and working under pressure. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively dealt with public enquiries in the past, both in person and over the phone. Remember, being fluent in Welsh is essential, so be ready to showcase your language skills during the interview.
✨Demonstrate Empathy and Client-Focused Attitude
In a healthcare environment, empathy is key. Think of situations where you've had to show understanding and care towards clients or patients. Be prepared to discuss these experiences and how they shaped your approach to customer service. This will highlight your ability to maintain a sensitive and caring attitude, which is crucial for this position.
✨Prepare for Pressure Scenarios
Given that the role involves working in a challenging and fast-paced environment, think about times when you've successfully managed stress or difficult situations. Prepare to share these examples, focusing on how you maintained a calm and organised approach. This will reassure the interviewers that you can handle the demands of the job.
