Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch receptionist services, handling patient enquiries with care and efficiency.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Enjoy a supportive work environment with a commitment to equality and diversity.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic setting.
- Qualifications: Must be confident with public interaction and have experience in busy reception roles.
- Other info: Welsh language skills are essential; applications in Welsh are welcomed.
The predicted salary is between 24000 - 36000 £ per year.
The post holder will provide comprehensive and high quality receptionist/telephonist service. The post holder will work in a challenging environment that undergoes constant changes and will need to exercise judgement and use a combination of skills to deal with day-to-day issues. The post holder will be expected to demonstrate a sensitive and caring attitude that is client-focused and maintain a calm and organised approach when working under pressure.
Main duties of the job
- Deal with patient enquiries in person and over the telephone appropriately, efficiently, courteously, promptly and discreetly, recognising the different needs of individuals.
- Ensure registration details of all temporary/new patients are recorded and documented and ensure patients have an understanding of the hours of operation and procedures by going through the practice leaflet with them.
- Work flexibly with other practice staff to ensure that the surgery is adequately staffed at all times to meet service needs.
- Other duties as may be required by the nature of general medical practice.
The ability to speak and write in Welsh is essential.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications/Experience
- Confidence in dealing with the public by telephone and in person
- Experience of using Microsoft office packages
- Previous experience in a busy Reception
- Education to a high standard
- Relate to public empathy/understanding
- NVQ level 1 in customer services/or equivalent
Desirable criteria
- Experience of working within a Primary Care NHS setting
- Experience in Medicines Management
Knowledge
Essential Criteria
- General understanding of the way the NHS functions
- Communication skills, concise accurate, grammatically correct
Desirable criteria
- Previous experience using EMIS and other NHS systems
Skills
Essential criteria
- Ability to work as part of a team and on own initiative
Desirable criteria
- Previous experience in Customer services
Language Skills
Essential criteria
- Level 3 spoken Welsh
Receptionist/Telephonist employer: Betsi Cadwaladr University Health Board
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Telephonist
✨Tip Number 1
Familiarise yourself with the specific needs of the healthcare environment. Understanding how to handle patient enquiries sensitively and efficiently will set you apart. Consider volunteering or shadowing in a similar role to gain insights into daily operations.
✨Tip Number 2
Brush up on your Welsh language skills, as fluency is essential for this position. Practising common phrases and medical terminology can help you feel more confident during the interview process.
✨Tip Number 3
Demonstrate your ability to work under pressure by preparing examples from your past experiences. Think of situations where you successfully managed multiple tasks or dealt with difficult customers, as these will resonate well with the interviewers.
✨Tip Number 4
Research Betsi Cadwaladr University Health Board and their values. Showing that you align with their commitment to equality and diversity can make a positive impression. Be ready to discuss how you embody these values in your work.
We think you need these skills to ace Receptionist/Telephonist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and reception roles. Emphasise your ability to handle enquiries both in person and over the phone, as well as your proficiency with Microsoft Office.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the NHS environment. Mention your ability to remain calm under pressure and your commitment to providing excellent patient care.
Highlight Language Skills: Since the ability to speak and write in Welsh is essential, make sure to clearly state your language proficiency in your application. If you have any relevant qualifications or experiences, include those as well.
Proofread Your Application: Before submitting, carefully proofread your application to ensure it is grammatically correct and free of errors. This is particularly important for a role that requires strong communication skills.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Showcase Your Communication Skills
As a receptionist/telephonist, strong communication skills are essential. During the interview, demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Be prepared to discuss scenarios where you've successfully handled difficult conversations or provided excellent customer service.
✨Emphasise Your Empathy and Client-Focused Attitude
The role requires a sensitive and caring approach. Share examples from your past experiences where you have shown empathy towards clients or patients. Highlight how you prioritise their needs and ensure they feel valued and understood.
✨Demonstrate Your Ability to Work Under Pressure
Working in a busy environment can be challenging. Prepare to discuss how you manage stress and maintain organisation during peak times. You might want to share specific strategies you use to stay calm and efficient when faced with multiple tasks.
✨Familiarise Yourself with NHS Operations
Having a general understanding of how the NHS functions will set you apart. Research the organisation and be ready to discuss how you can contribute to its goals. Mention any relevant experience you have within a primary care setting, as this will show your preparedness for the role.
