At a Glance
- Tasks: Provide secretarial support and manage appointments for the Child and Adolescent Service.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Enjoy a supportive work environment with a commitment to equality and diversity.
- Other info: Welsh language skills are required; applications can be submitted in Welsh.
- Why this job: Make a difference in young people's lives while developing your skills in a dynamic team.
- Qualifications: Good education in Maths and English; typing skills and experience in administration are essential.
The predicted salary is between 22000 - 30000 £ per year.
Job Overview
The ability to speak Welsh is essential for this post. - Minimum level 3
We are looking to recruit an enthusiastic, motivated person who will provide secretarial support within the Child and Adolescent Service within Children & Young People’s Division based at Talarfon, Bangor.
The successful candidate will have a good standard of education, excellent communication skills, be able to work on their own initiative and be efficient and organised with their own workload. The candidate should also have excellent keyboard skills and experience of Microsoft Office Package. The post holder will be expected to undertake a variety of duties within the role.
A good telephone manner essential. The post holder will be required to demonstrate a professional and sensitive manner and maintain confidentiality at all times.
Main duties of the job
The CAMHS Receptionist/Single Point of Access Administrator will provide an efficient and flexible secretarial service to the CAMHS Multi-Disciplinary team. This will include, processing referrals, typing, electronic diary management and arranging appointments.
The post-holder will also be expected to undertake reception duties. By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other visitors to the unit, in person and in writing, with courtesy and discretion at all times. The Admin Manager is generally available for reference.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents.
Person specification
Qualifications
Essential criteria
- Good general education in Maths and English. NVQ level 2 or evidence of continuous ongoing learning. Typing RSA Stage III or equivalent qualification/experience.
Desirable criteria
- ECDL, NVQ Level 2 Business Admin, NVQ Level 2 Customer Services, Audio Typing qualification
Experience
Essential criteria
- Significant secretarial experience, copy typing, ability to support and deliver to deadlines on a wide range of administration processes, minute taking experience
Desirable criteria
- Experience of working within the NHS hospital environment, experience within busy office environment, audio typing
Aptitude And Abilities
Essential criteria
- Ability to prioritise workload. Competently, effectively and professionally communicates both verbally and in writing with a range of stakeholders. Excellent organisational skills, to function efficiently under pressure and to meet deadlines. Able to use word/excel/outlook competently and to manage electronic diaries effectively
Desirable criteria
- Knowledge of PIMS/WPAS/ORACLE, knowledge of medical terminology
Values
Essential Criteria
- Approachable and professional in dealing with people and able to deal with difficult/emotional situations. Ability to work alone and as a member of the team. Flexible and adaptable to changing service demands team player, flexible approach to work
Other
Essential criteria
- Friendly and efficient telephone manner. Smart personal presentation. Develops own practice through reflection and learning. Reliable
- Welsh speaking (minimum of level 3)
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Receptionist/Single Point of Access in Bangor employer: Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive work culture that prioritises the well-being of both staff and patients. Located in the beautiful region of North Wales, employees benefit from opportunities for professional growth and development, alongside a commitment to delivering high-quality, person-centred care for children and young people with complex needs. Join us to make a meaningful impact while enjoying a collaborative environment that values your contributions.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Single Point of Access in Bangor
✨Tip Number 1
Familiarise yourself with the specific duties of the Receptionist/Single Point of Access role. Understanding the nuances of processing referrals and managing electronic diaries will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Brush up on your Welsh language skills, as being able to communicate effectively in Welsh is essential for this position. Practising common phrases and medical terminology can give you an edge.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or deadlines in previous roles. This will highlight your ability to prioritise workload effectively.
✨Tip Number 4
Research Betsi Cadwaladr University Health Board's values and mission. Being able to align your personal values with theirs during the interview can demonstrate your commitment to their organisational culture.
We think you need these skills to ace Receptionist/Single Point of Access in Bangor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. Emphasise your secretarial experience, communication skills, and proficiency in Microsoft Office.
Craft a Strong Cover Letter:Write a cover letter that showcases your enthusiasm for the role and explains why you are a good fit. Mention your ability to maintain confidentiality and your experience in handling sensitive situations.
Highlight Language Skills:Since the ability to speak Welsh is essential for this position, make sure to clearly state your language proficiency in your application. If applicable, provide examples of how you've used your Welsh language skills in a professional setting.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Showcase Your Communication Skills
As a Receptionist, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a scenario where you handle a difficult caller or visitor, so practice maintaining a calm and professional tone.
✨Highlight Your Organisational Abilities
The role requires strong organisational skills. Be ready to discuss how you prioritise tasks and manage your workload effectively. You could share examples from previous experiences where you successfully handled multiple responsibilities under pressure.
✨Demonstrate Your Technical Proficiency
Since the job involves using Microsoft Office and managing electronic diaries, be prepared to talk about your experience with these tools. You might even want to mention any specific software you've used in the past that relates to the role, such as PIMS or WPAS.
✨Emphasise Your Professionalism and Discretion
Given the sensitive nature of the role, it's crucial to convey your understanding of confidentiality and professionalism. Prepare to discuss situations where you've had to handle confidential information and how you ensured it remained secure.
