Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Book appointments and handle patient queries in a busy GP practice.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Gain valuable experience in healthcare with full training provided.
- Why this job: Make a difference in people's lives while developing your administrative skills.
- Qualifications: Good education standard and experience in customer service or administration.
- Other info: Welsh speakers are encouraged to apply; flexible working across multiple sites.
The predicted salary is between 24000 - 36000 ÂŁ per year.
The East Primary Care Team is looking for an experienced, organised and enthusiastic Receptionist to work in our Health Board managed GP Practice (Beechley Medical Centre, Wrexham).
Previous experience of working within a GP Practice would be beneficial and knowledge of the EMIS clinical system is desirable, however training can be given. The demands of a GP practice can change on a daily basis and therefore this role will be challenging.
Main duties of the job
The post holder will be booking appointments and dealing with patient queries therefore excellent communication skills and a confident telephone manner is required.
Proficient IT skills (including experience of Microsoft office) is also required as the post holder will also be undertaking a variety of administrative duties to assist in the smooth day to day running of the practices, including some data inputting.
The ideal candidate will have experience of working in a healthcare setting or a customer service environment but full training can be given to the right candidate.
The post holder will also be expected to work at other Health Board managed GP practices in the East area on an ad hoc basis to meet service needs and to cover staff absences. This will be discussed at interview.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
There is an expectation that the successful candidate will learn Welsh following appointment to the post.
About us
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and \’Proud to Lead\’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the \”Disability Confident Employer\” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
- Good standard of education
- NVQ Level 2 in Administration or equivalent qualification/experience
- ECDL
- IT qualification or word processing (e.g. RSA 2 or equivalent experience)
Experience / Skills / Knowledge
- Experience of using Microsoft Office packages
- Experience of working in a busy reception or office environment
- Experience of dealing with the public on the phone and face to face
- Ability to work in a fast paced, ever-changing environment
- Ability to input information onto a computer system with speed and accuracy
- Ability to deal with a number of different tasks simultaneously
- Ability to communicate professionally and effectively with all levels of staff both verbally and in writing
- Ability to resolve issues \’on the spot\’ using own judgement
- An understanding of confidentiality involved with post
- Knowledge of a range of administrative processes
- Experience of using an IT system (e.g. EMIS, Oracle, WPAS)
- Experience of working in a GP surgery or an NHS office environment
- Shorthand skills
- Knowledge of medical terminology
Other Relevant Requirements
- Ability to work as part of an integrated multi-skilled team member without direct supervision
- Flexible approach to the needs of the service including working at other sites when required
- Welsh speaker (level 3) or Welsh to be learned after being appointed to the post.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
Receptionist/Administrator employer: Betsi Cadwaladr University Health Board
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Administrator
✨Tip Number 1
Get to know the practice! Research Hillcrest Medical Centre and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and staff, having a confident telephone manner is key. Try role-playing common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 3
Show off your IT skills! Brush up on Microsoft Office and any other relevant software. If you can demonstrate your proficiency during the interview, it’ll give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Receptionist/Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. We want to see how your background fits with the role of Receptionist/Administrator, so don’t hold back on showcasing your strengths!
Show Off Your Communication Skills: Since this role involves dealing with patients and staff, it’s crucial to demonstrate your excellent communication skills. Use clear and professional language in your application to reflect your confident telephone manner and ability to resolve issues.
Highlight IT Proficiency: Mention your experience with Microsoft Office and any other relevant IT systems. If you’ve worked with EMIS or similar software, be sure to include that as it’s a big plus for us at the GP practice!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status easily!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know Your Stuff
Familiarise yourself with the role and responsibilities of a Receptionist/Administrator in a GP practice. Brush up on your knowledge of the EMIS clinical system, even if you haven't used it before. This shows initiative and a willingness to learn, which will impress the interviewers.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively dealt with patient queries or resolved issues in previous roles. This will demonstrate your ability to handle the demands of a busy reception environment.
✨Be Ready for a Challenge
The job can be fast-paced and ever-changing, so be prepared to discuss how you handle stress and adapt to new situations. Think of specific instances where you've successfully managed multiple tasks or worked under pressure, as this will highlight your suitability for the role.
✨Embrace the Welsh Language
As a Welsh speaker is essential for this position, make sure to showcase your language skills during the interview. If you're comfortable, try to incorporate some Welsh phrases into your conversation. This will not only demonstrate your proficiency but also your enthusiasm for the role.