GP Practice Receptionist/Prescribing /Administration Officer INTERNAL in Prestatyn

THIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS UNTIL JULY 2027 DUE TO MEET THE NEEDS OF THE SERVICE.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post. The ability to speak Welsh is desirable but will have to be learnt during the 12 month period.

The Central Primary Care team are looking for an experienced, organised and enthusiastic Administration/Clerical Support Officer/Departmental Receptionist to work in our Health Board managed GP Practice Healthy Prestatyn Iach, Prestatyn.

Previous experience of working within a GP Practice would be beneficial and knowledge of the EMIS clinical system is desirable, however training can be given. The demands of a GP practice can change on a daily basis and therefore this role will be challenging.

Main duties of the job:

• The post holder will be booking appointments and dealing with patient queries, over the phone and face to face, ordering and printing repeat prescriptions, therefore excellent communication skills and a confident telephone manner is required.
• Proficient IT skills (including experience of Microsoft Office) is also required as the post holder will also be undertaking a variety of administrative duties, scanning, summarising, workflow and private patient income work, all to assist in the smooth day to day running of the practices.
• The ideal candidate will have experience of working in a healthcare setting or a customer service environment but full training can be given to the right candidate.
• The post holder will also be expected to work at other Healthy Prestatyn Iach sites in the area.

Working for our organisation:

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales.

Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities:

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification:

Essential criteria: Good Standard of Education. Evidence of continuous ongoing learning.

Desirable criteria: NVQ Customer Service L3, Word processing or equivalent demonstrable experience. Data inputting.

Essential criteria: Ability to work as part of a team and on own initiative.

Desirable criteria: Previous experience in Customer services.

Essential criteria: General understanding of the way the NHS functions; Communication skills, concise accurate, grammatically correct.

Desirable criteria: Previous experience using EMIS and other NHS systems.

Essential criteria: The ability to speak Welsh is desirable but will have to be learnt during the 12 month period.