GP Practice Receptionist/Prescribing/Admin Officer in Prestatyn

This post is fixed term/secondment for 12 months until 31/07/2027 to needs of the service. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post. The ability to speak Welsh is desirable but will have to be learnt during the 12 month period.

The Central Primary Care team are looking for an experienced, organised and enthusiastic Administration/Clerical Support Officer/Departmental Receptionist to work in our Health Board managed GP Practice Healthy Prestatyn Iach, Prestatyn. Previous experience of working within a GP Practice would be beneficial and knowledge of the EMIS clinical system is desirable; however, training can be given. The demands of a GP practice can change on a daily basis and therefore this role will be challenging.

• Book appointments, deal with patient queries over the phone and face to face.
• Order and print repeat prescriptions.
• Ensure a confident telephone manner.
• Undertake a variety of administrative duties such as scanning, summarising, workflow and private patient income work to assist in the smooth day-to-day running of the practice.
• Work at other Healthy Prestatyn Iach sites in the area.

Working for Betsi Cadwaladr University Health Board (BCUHB) North Wales offers an opportunity to be part of the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. The Board promotes equality and diversity and welcomes applicants under the “Disability Confident Employer” scheme.

• Good standard of education.
• Evidence of continuous ongoing learning.
• NVQ Customer Service Level 3 (desirable).
• Word processing or equivalent demonstrable experience.
• Data inputting experience (desirable).
• Ability to work as part of a team and on own initiative.
• Previous experience in customer services (desirable).
• General understanding of how the NHS functions.
• Communication skills, concise, accurate and grammatically correct.
• Previous experience using EMIS and other NHS systems (desirable).
• Ability to speak Welsh (desired and will be taught during the secondment).

Applications may be submitted in Welsh or English and will not be treated less favourably. Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form.