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- Tasks: Lead and manage the admin team for physiotherapy services, ensuring smooth operations.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Enjoy a supportive work environment with opportunities for personal and professional growth.
- Other info: Welsh speakers are encouraged to apply; applications accepted in Welsh or English.
- Why this job: Make a real impact in healthcare while developing your leadership skills in a dynamic setting.
- Qualifications: GCSEs in English and Maths required; previous admin experience preferred.
The predicted salary is between 36000 - 60000 £ per year.
Physiotherapy Admin/Clerical Team Manager
Physiotherapy Admin/Clerical Team Manager
2 days ago Be among the first 25 applicants
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Job Overview
An exciting opportunity has arisen for a motivated and enthusiastic individual to become an Administrative Manager for the Physiotherapy/CMATS Admin Teams in Wrexham and Flintshire and
Job Overview
An exciting opportunity has arisen for a motivated and enthusiastic individual to become an Administrative Manager for the Physiotherapy/CMATS Admin Teams in Wrexham and Flintshire and
The successful candidate will be responsible for the day to day management of the administrative and clerical staff within the team.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
Team Supervision & Leadership
- Line manage administrative staff supporting the MSK physiotherapy and CMATS service.
- Allocate tasks, manage rotas, and ensure adequate cover across clinics.
- Conduct appraisals and support staff development.
Service Coordination
- Oversee appointment scheduling, clinic bookings, and patient flow.
- Ensure timely processing of referrals, discharges, and follow-ups.
- Liaise with clinical Team Leads to support service delivery and capacity planning.
Communication & Liaison
- Act as a point of contact for internal and external queries.
- Coordinate with physiotherapists, GPs, and other departments to ensure smooth communication.
- Handle patient queries and complaints with professionalism and empathy.
Data & Systems Management
- Maintain accurate patient records using electronic systems.
- Monitor data quality and support audit processes.
- Generate reports on service activity, waiting times, and KPIs.
Quality & Governance
- Ensure compliance with NHS policies, data protection, and confidentiality standards.
- Support service improvement initiatives and contribute to audits.
- Participate in risk assessments and incident reporting processes.
Operational Support
- Assist in managing clinic templates and room bookings.
- Oversee ordering processes and manage stock levels for the department.
- Support the implementation of digital and process improvements.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications And/or Knowledge
Essential criteria
- Able to demonstrate English and Mathematics to GCSE or equivalent level.
Desirable criteria
- ILM Team Leading qualification/ willingness to learn or equivalent qualification or experience.
Experience
Essential criteria
- Previous Administration experience.
Desirable criteria
- Previous NHS experience.
Aptitude And Abilities
Essential criteria
- Organisation – ability to manage diaries, set up filing systems, work to strict deadlines and prioritise tasks.
- Previous experience of communicating confidential information.
- Able to work independently but also as an effective team player.
Desirable criteria
- Previous experience using the hospital WPAS or similar system.
Values
Essential Criteria
- Strength of character and confidence to overcome obstacles in a balanced and sensitive manner.
- Be able to meet the challenges of a changing organisation.
Other
Essential criteria
- Able to work under own initiative whilst understanding the need to seek advice from seniors as necessary.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Health Care Provider
-
Industries
Hospitals and Health Care
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Physiotherapy Admin/Clerical Team Manager employer: Betsi Cadwaladr University Health Board
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Physiotherapy Admin/Clerical Team Manager
✨Tip Number 1
Familiarise yourself with the NHS policies and procedures, especially those related to data protection and patient confidentiality. This knowledge will not only help you in the interview but also demonstrate your commitment to compliance and governance.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Be ready to discuss how you allocate tasks and support staff development, as these are key responsibilities for the role.
✨Tip Number 3
Brush up on your organisational skills, particularly in managing diaries and scheduling appointments. You might be asked about your strategies for ensuring smooth patient flow and efficient clinic operations during the interview.
✨Tip Number 4
If you speak Welsh, make sure to highlight this during your discussions. Being bilingual can be a significant advantage in this role, so don't hesitate to mention your language skills when communicating with the interviewers.
We think you need these skills to ace Physiotherapy Admin/Clerical Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience, particularly in healthcare settings. Emphasise your organisational skills and any leadership roles you've held.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Mention specific experiences that demonstrate your ability to manage teams and coordinate services effectively.
Highlight Relevant Qualifications: If you have qualifications like an ILM Team Leading certificate or equivalent experience, make sure to mention these. Also, include any relevant training in data management or NHS systems.
Showcase Communication Skills: Since the role involves liaising with various stakeholders, highlight your communication skills. Provide examples of how you've handled queries or complaints professionally and empathetically.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Showcase Your Leadership Skills
As a Physiotherapy Admin/Clerical Team Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you manage tasks and support staff development. Use specific examples to illustrate your approach to team supervision.
✨Demonstrate Organisational Abilities
Highlight your organisational skills during the interview. Discuss how you manage diaries, set up filing systems, and prioritise tasks effectively. Mention any tools or methods you use to stay organised, especially in a busy healthcare environment.
✨Emphasise Communication Skills
Effective communication is key in this role. Be ready to talk about how you handle internal and external queries, coordinate with various departments, and manage patient complaints. Provide examples of how you've successfully navigated challenging conversations.
✨Familiarise Yourself with NHS Policies
Understanding NHS policies and data protection standards is crucial. Brush up on relevant regulations and be prepared to discuss how you ensure compliance in your work. This will show your commitment to maintaining high standards in healthcare administration.