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- Tasks: Join a dynamic team as a Patient Booking Clerk, managing outpatient bookings and supporting medical staff.
- Company: Betsi Cadwaladr University Health Board is the largest health organisation in Wales, serving 700,000 people.
- Benefits: Enjoy a supportive work environment with opportunities for growth and a commitment to equality and diversity.
- Why this job: Make a real impact by helping patients while developing your skills in a fast-paced healthcare setting.
- Qualifications: Good standard of education, IT skills, and experience in a healthcare or call centre environment required.
- Other info: Welsh language skills are essential; applications in Welsh are welcomed.
The predicted salary is between 24000 - 36000 £ per year.
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Job Overview
You will work as part of a large team, supporting other team members and will need to work closely with clinic prep staff, medical secretaries, outpatient and medical staff and with clerical supervisors and managers throughout the hospitals to deliver the Access targets and a patient focused booking service.
Job Overview
You will work as part of a large team, supporting other team members and will need to work closely with clinic prep staff, medical secretaries, outpatient and medical staff and with clerical supervisors and managers throughout the hospitals to deliver the Access targets and a patient focused booking service.
You will be required to provide occasional support to the Secretarial team requesting notes, filing results, chasing results and typing patients outpatient letters.
The ability to speak Welsh is essential for this post.
Main duties of the job
We are looking to appoint a Patient Booking Clerk to work in a call centre environment at Rheumatology service Llandudno Hospital to provide a professional, efficient and effective centralised booking service for a variety of outpatient clinics.
You will need to use initiative in sometimes complex situations to ensure that patients are booked in line with local and national Access targets.
You will work as part of a large team, supporting other team members and will need to work closely with clinic prep staff, medical secretaries, outpatient and medical staff and with clerical supervisors and managers throughout the hospitals to deliver the Access targets and a patient focused booking service.
You will be required to provide occasional support to the Secretarial team requesting notes, filing results, chasing results and typing patients outpatient letters.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Working in a highly pressurised Booking Team, within a busy call centre environment. You will need to provide an accurate and efficient administrative function to facilitate the delivery of a professional and effective service for patients.
You will be required to provide occasional support to the Secretarial team requesting notes, filing results, chasing results and typing patients outpatient letters.
You will need to work as part of a large multi disciplinary team ensuring the delivery of Access targets and a patient focused booking service.
Person specification
Knowledge
Essential Criteria
- Familiarity with waiting list administrative procedures and policy issues
- Knowledge of PiMS or other patient administration systems or experience using databases and excel
Desirable criteria
- Understanding of basic medical terminology
- Knowledge of Caldicott guidance
Skills
Essential criteria
- Meets all essential criteria as per attached job description/person specification
- Excellent communication skills both written, verbal & telephone
- Good keyboard skills for regular use of computer systems / IT skills
- Welsh Speaking level 3
Desirable criteria
- Competent in the use of Microsoft Office
- Competent in the use of PiMS or similar PAS systems
Experience
Essential criteria
- Experience of working in an acute hospital/GP practice or Call centre environment
- Experience of dealing with the general public
- Ability to work as part of a team
Desirable criteria
- Experience of working directly with clinical/consultant staff
- Previous Waiting list management experience
Qualifications
Essential criteria
- Good standard of Education (e.g. GCSE Maths and English A-C)
- I.T qualifications or proven experience of using Microsoft Office packages
- NVQ Level 3 or equivalent knowledge and experience
Desirable criteria
- Statutory Mandatory Training as per Health Board Policy
- Understanding of basic Medical Terminology
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Hospitals and Health Care
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Patient Booking Clerk Outpatients Secretarial Support employer: Betsi Cadwaladr University Health Board
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Booking Clerk Outpatients Secretarial Support
✨Tip Number 1
Familiarise yourself with the specific patient administration systems mentioned in the job description, like PiMS. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your Welsh language skills if you're not already fluent. Since the ability to speak Welsh is essential for this role, showcasing your language proficiency during any interactions can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Betsi Cadwaladr University Health Board. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise during interviews. Think about how you would handle complex booking situations or manage high-pressure environments, as these are key aspects of the role.
We think you need these skills to ace Patient Booking Clerk Outpatients Secretarial Support
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Highlight key skills such as communication, teamwork, and familiarity with patient administration systems that are essential for the Patient Booking Clerk position.
Tailor Your CV: Customise your CV to reflect relevant experience in administrative roles, particularly in healthcare settings. Emphasise any experience you have with call centres, patient management systems, or working in a team environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to work under pressure. Mention your Welsh language skills and how they will benefit the role, as well as your understanding of medical terminology.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. Ensure that your contact information is correct and that your documents are formatted neatly.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Show Your Team Spirit
Since the role involves working closely with a large team, emphasise your ability to collaborate and support others. Share examples from previous experiences where you successfully worked as part of a team to achieve common goals.
✨Demonstrate Your Communication Skills
Excellent communication is key in this role. Prepare to discuss how you've effectively communicated with colleagues and patients in the past, especially in high-pressure situations. Practising clear and concise responses will also help.
✨Familiarise Yourself with Relevant Systems
Knowledge of patient administration systems like PiMS is essential. If you have experience with similar systems or databases, be ready to discuss it. If not, do some research on these systems to show your willingness to learn.
✨Highlight Your Welsh Language Skills
As speaking Welsh is essential for this position, be prepared to demonstrate your proficiency during the interview. You might even want to practice answering common interview questions in Welsh to showcase your skills.