At a Glance
- Tasks: Provide efficient admin support in the Acute Paediatrics Department at Gwynedd Hospital.
- Company: Join a dedicated team at Gwynedd Hospital, making a difference in children's healthcare.
- Benefits: Gain valuable experience in a supportive environment with flexible working options.
- Other info: Ideal for those looking to grow in a dynamic healthcare setting.
- Why this job: Be part of a team that prioritises patient care and makes a real impact.
- Qualifications: GCSEs in English and Maths; Welsh speaking is essential.
The predicted salary is between 23000 - 26000 £ per year.
We are looking to appoint an enthusiastic Appointment Clerks/Clerical Officer to work within the Acute Paediatric Department at Gwynedd Hospital, Bangor to provide a professional, efficient and effective administrative support which will include supporting the booking service for a variety of acute paediatrics outpatient clinics. Candidates will need to demonstrate the ability to use their own initiative and to prioritise conflicting demands. Candidates must demonstrate a flexible approach and a willingness to provide administrative support in line with changing service priorities. The ability to speak Welsh is essential for this post.
Main duties of the job:
- The successful candidate will work as part of a small appointment team, supporting the delivery of Acute Paediatrics Service.
- This will entail working closely with other team members as well as clinic prep staff, medical secretaries, outpatient department staff, medical staff, specialist nurses and with admin Team Leaders and Managers throughout the service to deliver service priorities which include access targets and a patient focused booking service.
- A pleasant customer focused manner and the ability to speak Welsh is essential for this post.
Person specification:
Qualifications:
- Able to demonstrate English and Mathematics to GCSE or equivalent experience.
- OCR/RSA Word Processing level 1 or equivalent experience.
Skills:
- Essential criteria:
- Ability to use electronic information systems.
- Ability to contribute constructively to a team working environment.
- Ability to use own initiative whilst understanding the need to seek advice from senior staff where necessary.
- Clear, legible handwriting and ability to record information accurately.
- Ability to communicate information clearly and sensitively in person and over the telephone.
- Desirable criteria:
- Basic word processing packages.
- Excel.
- ECDL.
- WPAS.
Other Relevant Requirements:
- Essential criteria:
- Excellent timekeeper.
- Work effectively under pressure in a clinical environment.
- Flexible approach to working.
- Team player.
- Welsh speaking.
Experience:
- Essential criteria:
- Previous clerical/office experience.
- Desirable criteria:
- Previous NHS experience.
Knowledge:
- Essential Criteria:
- Working with the public or other agencies.
Patient Appointments Clerk/Clerical Officer - Acute Paediatrics - INTERNAL employer: Betsi Cadwaladr University Health Board
Gwynedd Hospital is an exceptional employer, offering a supportive and collaborative work environment within the Acute Paediatrics Department. Employees benefit from a strong focus on professional development, flexible working arrangements, and the opportunity to make a meaningful impact on patient care in a vibrant community setting. With a commitment to inclusivity and the ability to speak Welsh, we foster a culture that values diversity and encourages personal growth.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Appointments Clerk/Clerical Officer - Acute Paediatrics - INTERNAL
✨Tip Number 1
Get to know the team! Before your interview, try to connect with current staff or even reach out on LinkedIn. Understanding their experiences can give you insights into the role and help you tailor your approach.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, especially when discussing your ability to prioritise and work under pressure.
✨Tip Number 3
Show off your Welsh skills! If you're fluent, make sure to highlight this during your interview. It’s a key requirement for the role, and demonstrating your language skills can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Patient Appointments Clerk/Clerical Officer - Acute Paediatrics - INTERNAL
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about working in the Acute Paediatrics Department and how you can contribute to our team.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for candidates who can demonstrate their ability to use initiative and prioritise tasks, so be specific about how you've done this in the past.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, we need to see your qualifications and experience without wading through unnecessary fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Appointments Clerk. Familiarise yourself with the Acute Paediatrics Department's functions and how your role fits into the bigger picture. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since you'll be dealing with patients and staff, it's crucial to demonstrate your communication skills during the interview. Practice explaining complex information clearly and sensitively, as this is key for the role. If you can, incorporate some Welsh phrases to showcase your language skills—this will definitely impress them!
✨Highlight Your Team Spirit
The job requires working closely with various team members, so be ready to discuss your experience in a team environment. Share examples of how you've contributed positively to a team in the past, especially in high-pressure situations. This will show that you can collaborate effectively and support your colleagues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to prioritise conflicting demands and use your initiative. Think of specific examples from your previous experience where you successfully managed multiple tasks or adapted to changing priorities. This will demonstrate your problem-solving skills and flexibility, which are essential for the role.
