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- Tasks: Join a busy call centre to manage patient bookings and waiting lists.
- Company: Be part of Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Enjoy a supportive work environment with opportunities for professional development.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic team.
- Qualifications: GCSE or equivalent required; IT skills are a plus.
- Other info: Welsh language skills must be learned within 12 months.
The predicted salary is between 24000 - 33600 £ per year.
1 day ago Be among the first 25 applicants
Job Overview
Job Overview
An exciting opportunity is available to join the Patient Access & Booking Centre at Glan Clwyd Hospital. We are looking for a hard working individual to join our busy team. The role is based in a busy call centre environment and the successful applicant will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients. This role requires excellent communication skills, the ability to multi task and stay calm under pressure is essential.
Welsh Skills Need To Be Learnt Within 12 Months.
Main duties of the job
Working in a highly pressurised booking centre, within a busy call centre environment, to provide an accurate and prompt administrative function to facilitate the delivery of a professional, efficient and effective centralised booking service, for a variety of outpatient clinics.
Using own initiative in sometimes complex situations to ensure that patients are booked in line with Local and National Access Targets.
Work as part of a multi-disciplinary team, supporting other team members to deliver the Access targets and patient focused booking service. To be part of a cohesive and integrated admin function to the service.
Duties/ responsibilities:
Provide “first point of access” administration for all referrals in the Booking Centre.
Act as first of contact for all enquiries and referrals into the Trust.
Use of local patient administration systems to manage all referrals, waiting lists and appointments for all patients in a timely manner.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Qualifications
Essential criteria
- GCSE, NVQ3 or Equivalent, IT Qualification
Desirable criteria
- IT or ECDL, Mandatory Training
Experience
Essential criteria
- Hospital/GP Practice, Call Centre, dealing with general public, work as Team
Desirable criteria
- Working with Consultant/Clinical Staff, Waiting List Management
Skills
Essential criteria
- Interpersonal skills, Ability to prioritise own workload, Ability to work under pressure
Desirable criteria
- Microsoft Office, WPAS
Knowledge
Essential Criteria
- Knowledge of Data Protection Act
Desirable criteria
- Knowledge of WPAS
Personal Qualities
Essential Criteria
- Use of initiative, Confident when dealing with a range of people, positive attitude, Ability to work to tight deadlines, Demonstrate an understanding of equality and diversity
Desirable criteria
- Evidence of professional development
Language
Essential Criteria
- Ability to speak Welsh
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
-
Industries
Hospitals and Health Care
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Patient Access and Booking Clerk employer: Betsi Cadwaladr University Health Board
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Access and Booking Clerk
✨Tip Number 1
Familiarise yourself with the local patient administration systems mentioned in the job description. Understanding how these systems work will give you a significant advantage during the interview process.
✨Tip Number 2
Practice your communication skills, especially in a call centre context. You might want to role-play scenarios where you handle patient inquiries or manage bookings under pressure to showcase your ability to stay calm and efficient.
✨Tip Number 3
Brush up on your knowledge of the Data Protection Act, as this is essential for the role. Being able to discuss how you would handle sensitive patient information can set you apart from other candidates.
✨Tip Number 4
If you’re not already fluent, start learning Welsh as it’s a requirement within 12 months. Showing initiative in this area can demonstrate your commitment to the role and the community you'll be serving.
We think you need these skills to ace Patient Access and Booking Clerk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in call centres or administrative roles. Emphasise your communication skills and ability to work under pressure, as these are crucial for the Patient Access and Booking Clerk position.
Craft a Strong Cover Letter: In your cover letter, express your passion for helping others and your understanding of the healthcare environment. Mention specific examples of how you've successfully managed tasks in high-pressure situations.
Highlight Relevant Skills: Clearly outline your interpersonal skills, ability to prioritise workload, and any experience with patient administration systems. If you have knowledge of the Data Protection Act, be sure to include that as well.
Prepare for Language Requirements: Since the role requires Welsh skills to be learnt within 12 months, mention any existing Welsh language skills you have. If you're willing to learn, express your commitment to achieving this goal in your application.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Showcase Your Communication Skills
As the role requires excellent communication skills, be prepared to demonstrate your ability to convey information clearly and effectively. Practice answering common interview questions in a concise manner, and consider using examples from past experiences where you successfully communicated with patients or team members.
✨Demonstrate Your Ability to Multi-task
In a busy call centre environment, multi-tasking is crucial. During the interview, share specific instances where you managed multiple tasks simultaneously. This could include handling patient inquiries while updating records or coordinating appointments under pressure.
✨Familiarise Yourself with Relevant Systems
Knowledge of local patient administration systems is essential for this role. If possible, research the specific systems used by the organisation and mention any relevant experience you have with similar software during your interview.
✨Emphasise Your Teamwork Skills
Working as part of a multi-disciplinary team is key in this position. Be ready to discuss how you have collaborated with others in previous roles, highlighting your ability to support colleagues and contribute to a cohesive work environment.
