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- Tasks: Join our team to manage patient bookings in a busy call centre.
- Company: Betsi Cadwaladr University Health Board is the largest health organisation in Wales.
- Benefits: Enjoy a supportive work environment with opportunities for personal growth.
- Why this job: Make a difference in people's lives while developing your skills in healthcare.
- Qualifications: GCSE Maths and English or equivalent experience; Welsh language skills are essential.
- Other info: Applications in Welsh are welcomed and treated equally.
The predicted salary is between 24000 - 36000 £ per year.
The ability to speak Welsh is essential for this post. Working as part of a team in a busy appointments call centre, booking a range of outpatient clinic appointments and theatre procedures.
A fabulous opportunity has become available to join the patient booking department based in Wrexham Maelor Hospital. We are looking for hardworking individuals to join our team. The role is based in a busy call centre environment, and the successful applicants will be part of a team responsible for managing waiting lists and booking patients. This role requires excellent communication skills, the ability to multitask, and to stay calm under pressure.
If you enjoy a challenge, have a passion for helping others, or want a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) in North Wales offers a supportive environment. As Wales' largest health organisation, we provide primary, community, mental health, acute, and elective hospital services for around 700,000 people across North Wales. Join our team and benefit from our organisational values and 'Proud to Lead' competence framework. We are committed to promoting equality and diversity and welcome applicants under the 'Disability Confident Employer' scheme.
Please check your email regularly. Successful applicants will receive all recruitment correspondence via the email registered on the application form. Both English and Welsh speakers are encouraged to apply. Applications can be submitted in Welsh, and these will be treated equally.
Detailed Job Description and Main Responsibilities
For a full job description and person specification, please refer to the supporting documents or click 'Apply now' to view in Trac.
Person Specification
- Qualification
- Good standard of education: GCSE Maths and English A - CNVQ Level 3 or equivalent, or experience working in a busy office environment
- IT knowledge, including Microsoft Office
- Understanding of medical terminology/NHS experience
- Experience working with NHS systems
- Experience in an acute hospital, GP practice, or call centre environment
- Experience working with the general public
- Ability to speak Welsh
- Experience with NHS systems
- Proficiency in Microsoft Office
- Excellent communication skills (written, verbal, telephone)
- Ability to work as part of a team
- Previous waiting list management experience
Seniority level Entry level
Employment type Full-time
Job function Management and Manufacturing
Industries: Hospitals and Health Care
PABC Booking Clerk employer: Betsi Cadwaladr University Health Board
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PABC Booking Clerk
✨Tip Number 1
Make sure to highlight your Welsh language skills during any conversations or interviews. Since the ability to speak Welsh is essential for this role, showcasing your proficiency can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with NHS systems and medical terminology. Having a good understanding of these areas will not only boost your confidence but also demonstrate your commitment to the role and the healthcare environment.
✨Tip Number 3
Prepare for potential situational questions that assess your ability to multitask and remain calm under pressure. Think of examples from your past experiences where you've successfully managed similar challenges.
✨Tip Number 4
Network with current or former employees of Betsi Cadwaladr University Health Board. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace PABC Booking Clerk
Some tips for your application 🫡
Highlight Language Skills: Since the ability to speak Welsh is essential for this role, make sure to prominently feature your language skills in your CV and cover letter. Mention any relevant qualifications or experiences that demonstrate your proficiency.
Showcase Communication Skills: This position requires excellent communication skills. Provide specific examples in your application that illustrate your ability to communicate effectively, both verbally and in writing, especially in a busy call centre environment.
Emphasise Teamwork Experience: As the role involves working as part of a team, highlight any previous experience you have in collaborative settings. Discuss how you contributed to team success and managed tasks under pressure.
Tailor Your Application: Make sure to tailor your CV and cover letter to the specific job description provided by Betsi Cadwaladr University Health Board. Use keywords from the job listing to demonstrate that you meet their requirements and understand the role.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Brush Up on Your Welsh
Since the ability to speak Welsh is essential for this role, make sure you practice your language skills. Be prepared to demonstrate your proficiency during the interview, as it will show your commitment to the position and the community.
✨Showcase Your Communication Skills
This job requires excellent communication skills, so be ready to discuss your experience in this area. Think of examples where you've effectively communicated with others, especially in a busy environment, and how you managed to stay calm under pressure.
✨Familiarise Yourself with NHS Systems
If you have any experience with NHS systems or medical terminology, be sure to highlight this during your interview. If not, do some research beforehand to understand the basics, as it will demonstrate your initiative and eagerness to learn.
✨Prepare for Teamwork Questions
As this role involves working as part of a team, be prepared to answer questions about your teamwork experience. Think of specific instances where you collaborated successfully with others, and how you contributed to achieving common goals.
