At a Glance
- Tasks: Join a busy call centre team to book outpatient appointments and manage waiting lists.
- Company: Wrexham Maelor Hospital, a vital part of the NHS community.
- Benefits: Gain valuable experience in a supportive environment with career progression opportunities.
- Other info: Welsh speakers are encouraged to apply; dynamic team atmosphere.
- Why this job: Make a difference by helping patients access essential healthcare services.
- Qualifications: GCSE Maths and English A-C; NVQ3 or equivalent preferred.
The predicted salary is between 23000 - 26000 € per year.
Working as part of a team in a busy appointments call centre, booking a range of outpatient clinic appointments and theatre procedures.
Main Duties:
- Join the patient booking department based in Wrexham Maelor Hospital.
- The role is in a busy call centre environment with responsibility for managing a waiting list and booking patients.
Requirements:
- Excellent communication skills.
- Ability to multi-task and stay calm under pressure.
- The ability to speak Welsh is essential; English and/or Welsh speakers are welcome.
Responsibilities:
- Book outpatient clinic appointments and theatre procedures.
- Manage patient waiting list.
- Communicate with patients via phone.
Qualifications and Experience:
- GCSE Maths and English A-C.
- NVQ3 or equivalent, or knowledge/experience in a busy office environment.
- IT knowledge, Microsoft packages.
- Experience in acute hospital/GP practice or call centre environment.
- Experience with NHS systems.
- Competence in Microsoft Office.
- Excellent written, verbal, telephone communication.
- Teamworking ability.
- Previous waiting list management (desirable).
- Understanding of medical terminology / NHS experience (desirable).
Application Process:
- Applicants may submit in Welsh; will not be treated less favourably.
- Successful applicants will receive recruitment correspondence via the registered email.
PABC Booking Clerk employer: Betsi Cadwaladr University Health Board
Join our dedicated team at Wrexham Maelor Hospital, where we prioritise a supportive work culture and offer excellent opportunities for professional growth. As a PABC Booking Clerk, you'll thrive in a dynamic call centre environment, contributing to patient care while enjoying the benefits of working within the NHS, including job security and the chance to make a meaningful impact in your community. We value diversity and encourage applications from both Welsh and English speakers, ensuring an inclusive workplace for all.
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land PABC Booking Clerk
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities of a PABC Booking Clerk, especially around managing waiting lists and booking appointments. This will help you stand out in interviews when you can speak confidently about what the job entails.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients over the phone, it’s crucial to sound friendly and professional. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your multi-tasking abilities! In a busy call centre, you’ll need to juggle multiple tasks at once. Think of examples from your past experiences where you successfully managed several responsibilities simultaneously and be ready to share them.
✨Tip Number 4
Don’t forget to apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're keen on joining our team at Wrexham Maelor Hospital!
We think you need these skills to ace PABC Booking Clerk
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about booking appointments and managing patient lists, make sure your written application highlights your excellent communication skills. Use clear and concise language to demonstrate how you can effectively communicate with patients and colleagues alike.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the specific requirements of the PABC Booking Clerk role. Mention your experience in busy call centre environments and any relevant qualifications that match what we’re looking for.
Keep It Calm and Collected:We know that working in a busy call centre can be stressful, so show us how you stay calm under pressure in your application. Share examples of how you've managed multiple tasks or dealt with challenging situations in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your progress. Plus, it shows you’re tech-savvy!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know Your Stuff
Familiarise yourself with the role of a PABC Booking Clerk. Understand the responsibilities, especially around managing waiting lists and booking appointments. Brush up on NHS systems and medical terminology to show you’re ready for the job.
✨Show Off Your Communication Skills
Since excellent communication is key, practice speaking clearly and confidently. You might even want to prepare some examples of how you've effectively communicated in previous roles, especially in busy environments like call centres.
✨Stay Calm Under Pressure
Think of scenarios where you had to multi-task or handle stressful situations. Be ready to share these experiences during the interview to demonstrate your ability to stay composed while managing multiple calls or tasks.
✨Embrace Your Welsh Skills
If you speak Welsh, make sure to highlight this during your interview. It’s essential for the role, so be prepared to showcase your language skills, whether it’s through conversation or answering questions in Welsh.
