At a Glance
- Tasks: Provide essential secretarial support in a dynamic healthcare environment.
- Company: Join Betsi Cadwaladr University Health Board, a leading health organisation.
- Benefits: Gain valuable experience and develop your skills in a supportive team.
- Other info: Welsh speakers are encouraged to apply; excellent career progression opportunities await.
- Why this job: Make a difference in patient care while enhancing your administrative skills.
- Qualifications: Typing qualification and good IT skills are essential.
The predicted salary is between 23900 - 25900 € per year.
Betsi Cadwaladr University Health Board – NWCTC is looking to recruit enthusiastic, motivated individuals to join our team of Medical Secretaries. The post holder will provide a comprehensive and efficient secretarial support service to the team.
By the nature of the duties, the post holder will be naturally empathic, will be required to maintain confidentiality and will be expected to deal with staff, patients, carers, relatives and other visitors to the Department, in person, via email and in writing, with courtesy and discretion promoting a positive environment on a daily basis.
The ideal candidate will have a typing qualification or equivalent levels of experience, good knowledge of IT packages (including WPAS/iFit/WCP/EPOC/EPRO) and medical terminology, and be able to support the team in the typing of clinical letters, distributing/sorting mail and filing, and maintaining excellent communication channels with GPs, Consultants, Nurses and other hospital departments. The post holder will be able to communicate by phone, email and in writing, book appointments, meetings and training events. During the absence of the senior medical secretaries, you will be expected to provide cover of their role, including the cover of additional duties as and when appropriate.
Main Duties of the Job
- Collect and collate information as directed by the Senior Medical Secretary or Administration Manager.
- Act on own initiative to prioritise and plan own workload to meet service level agreements and key performance indicators, and reflect on and improve own performance, supporting change management and improvements to procedures and service developments.
- Adhere to standard operating procedures and protocols and advise and support colleagues on these, making judgements requiring a number of options, using experience from a broad skill base related to their practice.
- Monitor and review any patient forms or details and items pending further action, chase outstanding responses and information, and provide information and advice to patients and relatives about admissions and appointments.
- Capture and transmit information using electronic communication media, working to agreed protocols or standard operating procedures within each specialty autonomously.
- Accurately input and maintain the patient administration systems ensuring data quality at all times.
The ability to speak Welsh is desirable for this post; Welsh and or English speakers are equally welcome to apply.
Qualifications – Essential Criteria
- NVQ Business Administration L3 or equivalent experience
- RSA /OCR level 2 or equivalent experience (must be a proficient user of Microsoft Word)
- IT related qualification CLAIT plus/ECDL or equivalent experience
Qualifications – Desirable Criteria
- AMSPAR – City
Oncology Medical Secretary employer: Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and collaborative work environment for its Medical Secretaries. With a strong emphasis on employee growth and development, staff are encouraged to enhance their skills while contributing to a compassionate healthcare setting that prioritises patient care and confidentiality. Located in North Wales, the organisation fosters a culture of teamwork and respect, making it an ideal place for those seeking meaningful and rewarding employment in the healthcare sector.
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Oncology Medical Secretary
✨Tip Number 1
Network like a pro! Reach out to current employees at Betsi Cadwaladr University Health Board on LinkedIn or through mutual connections. A friendly chat can give us insights into the team culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on medical terminology and the specific IT packages mentioned in the job description. We want to show that we’re not just qualified, but also genuinely interested in the role!
✨Tip Number 3
Practice your communication skills! Since the role involves interacting with patients and staff, we should be ready to demonstrate our empathy and professionalism during the interview. Role-play with a friend if you can!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Oncology Medical Secretary
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about joining our team and making a difference in the lives of patients and staff alike.
Tailor Your Experience:Make sure to highlight your relevant experience and skills that match the job description. We’re looking for someone who can handle the specific duties mentioned, so don’t be shy about showcasing your typing qualifications and IT skills!
Keep It Professional:While we love a friendly tone, remember to maintain professionalism in your written application. Use clear language, check your spelling and grammar, and ensure your application reflects the courtesy and discretion we value in our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know Your Stuff
Make sure you brush up on medical terminology and the specific IT packages mentioned in the job description. Familiarity with WPAS, iFit, WCP, EPOC, and EPRO will show that you're serious about the role and can hit the ground running.
✨Show Your Empathy
As a Medical Secretary, you'll be dealing with patients and their families regularly. Prepare examples of how you've handled sensitive situations in the past, demonstrating your ability to communicate with courtesy and discretion.
✨Demonstrate Initiative
Be ready to discuss times when you've taken the initiative to prioritise your workload or improve processes. This shows that you can manage your time effectively and contribute positively to the team.
✨Practice Your Communication Skills
Since you'll be communicating via phone, email, and in writing, practice articulating your thoughts clearly. Consider doing mock interviews with a friend to refine your responses and ensure you come across as professional and approachable.
