At a Glance
- Tasks: Provide clerical support in a busy hospital ward, ensuring smooth operations and patient care.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Gain valuable experience with full training provided and opportunities for career growth.
- Other info: Welsh language skills essential; applications in Welsh welcomed.
- Why this job: Be the first point of contact for patients and make a real difference in their care.
- Qualifications: Good standard of education, organisational skills, and a professional telephone manner required.
The predicted salary is between 23000 - 26000 £ per year.
Welsh language skills are essential for this post. An exciting opportunity has arisen for a Ward Clerk to join the team on Clwyd Ward in Mold Community Hospital. The role involves providing an efficient and comprehensive clerical support service for the Ward, supporting the delivery of high quality service to patients and staff. It is a busy position that requires staying calm under pressure and carrying out a variety of tasks with no two days the same.
Main duties of the job
- The successful candidate will be the first point of contact for patients, relatives and visitors to the Ward, demonstrating a professional and sensitive manner while maintaining confidentiality at all times.
- Working as part of the Ward Team, the post holder will provide clerical support to nursing staff, including:
- admitting and discharging patients on the WPAS system
- typing, data input and scanning
- telephone duties and generic inbox management
- liaison with patients and colleagues
- appointment and diary management
- minute taking and maintaining accurate records
- problem solving
Applicants must have a good standard of education, good organisational skills and a professional telephone manner. Previous Ward Clerk experience and knowledge of the Patient Administration System (WPAS) is desirable but not essential, as full training will be provided.
Working for our organisation
Joining Betsi Cadwaladr University Health Board (BCUHB) North Wales offers the chance to work within the largest health organisation in Wales, providing a full range of services for a population of around 700,000 across North Wales. We are committed to equality, diversity and the Disability Confident Employer scheme. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than those submitted in English.
Person specification
Qualifications
Essential criteria
- Demonstrated English & Maths to GCSE C or equivalent level of experience
- RSA 1 or equivalent
Desirable criteria
- NVQ 2 Admin / customer care
- ECDL
Experience
Essential criteria
- Previous clerical/office experience
Desirable criteria
- Previous NHS experience
- WPAS User
- Oracle
Aptitude & Abilities
Essential criteria
- Able to use electronic information systems
- Contribute constructively to a working environment
- Use own initiative
- Communicate information clearly and sensitively in person and over the phone
- Welsh Speaker – Level 3
Desirable criteria
- Working knowledge of Microsoft Office packages
Values
Essential Criteria
- Knowledge of patient confidentiality
Other
Essential criteria
- Works effectively under pressure in a clinical environment
- Flexible approach to working
- Good team player
Ward Clerk - Clwyd Ward in Mold employer: Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and dynamic work environment in the heart of North Wales. As part of the largest health organisation in Wales, employees benefit from comprehensive training, opportunities for professional growth, and a commitment to equality and diversity. The role of Ward Clerk on Clwyd Ward not only provides meaningful engagement with patients and staff but also fosters a collaborative team culture where every day brings new challenges and rewards.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Ward Clerk - Clwyd Ward in Mold
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Clwyd Ward and its staff. This will help you understand their dynamics and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your Welsh! Since Welsh language skills are essential for this role, brush up on your speaking and listening skills. It’ll not only boost your confidence but also demonstrate your commitment to the position.
✨Tip Number 3
Showcase your organisational skills! During the interview, share examples of how you've managed multiple tasks or worked under pressure. This will highlight your ability to thrive in a busy environment like the Clwyd Ward.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that might pop up in the future.
We think you need these skills to ace Ward Clerk - Clwyd Ward in Mold
Some tips for your application 🫡
Show Off Your Welsh Skills:Since Welsh language skills are essential for this role, make sure to highlight your proficiency in your application. If you can speak Welsh, let us know how you've used it in previous roles or experiences!
Tailor Your CV and Cover Letter:Take a moment to customise your CV and cover letter for the Ward Clerk position. Mention specific experiences that relate to clerical support and patient interaction, as we want to see how you fit into our busy team.
Keep It Professional Yet Friendly:Remember, you'll be the first point of contact for patients and visitors. Use a professional tone in your application but don’t shy away from showing your friendly side. We love candidates who can balance professionalism with warmth!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Brush Up on Your Welsh
Since Welsh language skills are essential for this role, make sure you practice speaking and understanding Welsh before the interview. It could be helpful to have a few key phrases ready that you might use when interacting with patients or colleagues.
✨Know the WPAS System
Even if you haven't used the Patient Administration System (WPAS) before, do some research on it. Familiarise yourself with its functions and how it supports patient admissions and discharges. This will show your initiative and eagerness to learn.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've managed multiple tasks in previous roles. Think about times when you had to stay calm under pressure and how you prioritised your workload. This will help you illustrate your organisational abilities during the interview.
✨Showcase Your Communication Skills
As the first point of contact for patients and visitors, effective communication is key. Be ready to discuss how you handle sensitive information and maintain confidentiality. Practising clear and professional responses can help you convey your communication skills confidently.
