At a Glance
- Tasks: Be the friendly face of our Health & Well-Being Centre, assisting patients and colleagues.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Supportive environment with a focus on equality, diversity, and career growth.
- Other info: Flexible working environment with opportunities to work across different departments.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic setting.
- Qualifications: Welsh speaking, GCSE in English, and experience in customer service or reception.
The predicted salary is between 23000 - 25000 £ per year.
An exciting opportunity has arisen to work as a Receptionist in the new state of the art, Health & Well-Being Centre based in the heart of Flint. The ability to speak Welsh is essential for this post.
Main duties of the job:
- The successful applicant will act as the first point of contact for the Health Board and be responsible for assisting patients visiting the site, as well as colleagues and GP surgeries based within the Health Centre.
- The post holder must have a helpful and pleasant manner with an enthusiasm to do their utmost in achieving a patient's expectations and requirements, making their clinical journey run as smoothly as possible.
- A flexible approach to this post is essential, as well as superb communications and ample computer skills.
- The post holder may at times be required to work within different departments/sites to meet the demands of the service.
About us:
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the 'Disability Confident Employer' scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job responsibilities:
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification:
- Welsh Speaking
- Qualifications:
- GCSE grade C or above (or equivalent) in English language or equivalent level of experience
- IT or word processing qualification (e.g. RSA 2 or equivalent experience)
- ECDL
- NVQ Level 1 or equivalent in customer service
- Experience:
- Experience of using a computer system (e.g. GP clinical IT system)
- Previous experience of working in a reception/office environment
- Experience of working with the general public
- Skills:
- Ability to input information onto a computer system with accuracy
- Ability to work in a busy environment, and deal with a number of different tasks simultaneously
- Ability to communicate tactfully with patients
- Ability to resolve issues 'on the spot' using own judgement
- Ability to multitask in a busy office environment
- Knowledge:
- An understanding of confidentiality involved with post
- Knowledge of a range of work procedures and practices
- Personal Qualities:
- Well motivated
- Ability to work as part of an integrated multi-skilled team member without direct supervision
- Ability to determine own workload priorities
- Flexible approach to work
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist / Clerical Officer in Mold employer: Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board offers a dynamic and supportive work environment at the forefront of healthcare in North Wales. As the largest health organisation in the region, we prioritise employee growth and development, ensuring that our team members are equipped with the skills and support needed to excel in their roles. With a commitment to equality and diversity, and a focus on patient care, joining us means being part of a dedicated team that values your contributions and fosters a culture of collaboration and respect.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Clerical Officer in Mold
✨Tip Number 1
Make sure you research the Health & Well-Being Centre before your interview. Knowing about their services and values will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your Welsh! Since it's essential for this position, brushing up on your language skills will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 3
When you get to the interview, be ready to showcase your communication skills. Think of examples where you've helped others or resolved issues on the spot – this is key for a Receptionist role!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way.
We think you need these skills to ace Receptionist / Clerical Officer in Mold
Some tips for your application 🫡
Show Off Your Welsh Skills:Since speaking Welsh is essential for this role, make sure to highlight your language skills right at the start of your application. We want to see how you can connect with our community and help patients feel at ease.
Tailor Your Experience:When you're writing about your previous experience, focus on roles where you've worked in a reception or office environment. We love seeing examples of how you've handled busy situations and provided excellent customer service.
Be Personable:Remember, you're applying for a role where you'll be the first point of contact for patients. Use a friendly tone in your application to show us that you have the helpful and pleasant manner we're looking for.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly and gives you a chance to showcase your enthusiasm for joining our team!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Brush Up on Your Welsh
Since speaking Welsh is essential for this role, make sure you practice your language skills before the interview. Try to engage in conversations or even rehearse common phrases that might come up during your chat with the interviewer.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've successfully assisted customers or resolved issues. Highlight your ability to communicate tactfully and how you’ve made someone's experience better—this will resonate well with the Health Board's values.
✨Demonstrate Your IT Savvy
Familiarise yourself with common computer systems used in reception roles, especially any GP clinical IT systems. Be ready to discuss your previous experience with IT and how you can quickly adapt to new software.
✨Emphasise Flexibility and Teamwork
The job requires a flexible approach and the ability to work as part of a multi-skilled team. Prepare to share instances where you've adapted to changing situations or collaborated effectively with colleagues to meet service demands.
