At a Glance
- Tasks: Provide essential admin support in a busy medical environment, ensuring smooth patient pathways.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Enjoy a supportive work culture, career development, and commitment to equality and diversity.
- Other info: Flexible working environment with opportunities for personal growth and learning.
- Why this job: Make a real difference in patients' lives while developing your administrative skills.
- Qualifications: GCSEs in English and Maths, NVQ Level 3 in Administration, and Welsh speaking required.
The predicted salary is between 36827 - 45011 £ per year.
An exciting opportunity has arisen for a support secretary - booking clerk to join the team in the Bone Densitometry Service in Llandudno General Hospital. The purpose of this post is to support the delivery of a comprehensive high quality medical secretarial administrative duty. The post holder will be a key member of the secretarial team providing an accurate and confidential administration service to the Clinical Specialty and its associated work streams.
Main duties of the job
- Support the delivery of a comprehensive high quality medical secretarial administrative service.
- Provide an accurate, confidential and supportive administration service for patients, clinical teams, carers and internal and external agencies (e.g., Local Authority, Third Sector, CAIS) in order to provide a safe and efficient patient pathway and provide information and appropriate support to families and carers.
- Support the co-ordination of the administration arrangements to provide a high quality supportive secretarial service to the consultant, medical, radiology and nursing team.
- Work independently and be accountable for organising, prioritising own workload to ensure deadlines are achieved.
- Support the facilitation of the patients along a defined pathway.
The ability to speak Welsh is essential for this role.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities
- Provide ‘first point of access’ administration for all referrals into the Unit.
- Act as first point of contact for all enquiries and referrals into the Unit.
- Support the consultants, junior medical staff and other health professionals with the creation of best practice and processes, supporting diary management, workload and co-ordination of appointments and admissions related information for patients and carers.
- Ensure that the speciality maintains efficient filing and recording of information systems.
- Plan and organise own time, adjusting clinic appointments for patients ensuring notes are ready for clinics as necessary.
Person specification
Qualifications
- Essential criteria: GCSE’S C and above in English and Maths or equivalent experience. NVQ Level 3 in Administration or equivalent experience. IT qualification or equivalent level of experience using Microsoft packages RSA/OCR Level 2 or equivalent experience.
- Desirable criteria: ECDL AMSPAR-City & Guilds Level 3.
Experience
- Essential criteria: Experience of working within the NHS. Previous Waiting List Management experience.
Skills & Attributes
- Essential criteria: Welsh speaking. Knowledge of a range of administrative and secretarial processes. Competently communicates professionally and effectively with all levels of staff both verbally and in writing. Proficient in use of Microsoft office applications. Experienced in planning, organising and prioritising own workload. Flexible and adaptable to changing service demands. Evidence of Continual Personal development.
Support Secretary - Patient in Llandudno employer: Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and inclusive work environment in the beautiful location of Bangor, UK. With a strong commitment to employee development and clinical excellence, staff are encouraged to grow their skills while contributing to innovative practices in Orthotics. The organisation values diversity and actively promotes a culture where all voices are heard, making it a rewarding place for professionals seeking meaningful careers in healthcare.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Secretary - Patient in Llandudno
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Betsi Cadwaladr University Health Board.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Betsi Cadwaladr University Health Board.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Betsi Cadwaladr University Health Board, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Support Secretary - Patient in Llandudno
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Betsi Cadwaladr University Health Board.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Betsi Cadwaladr University Health Board.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Betsi Cadwaladr University Health Board. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Betsi Cadwaladr University Health Board. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Betsi Cadwaladr University Health Board’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
