At a Glance
- Tasks: Book appointments and handle patient queries in a dynamic GP practice.
- Company: Join the East Primary Care Team at Pen Y Maes Medical Centre.
- Benefits: Receive training, support, and be part of a diverse team.
- Other info: Flexible working across multiple sites with excellent career growth.
- Why this job: Make a difference in healthcare while developing your skills.
- Qualifications: Good education and experience in administration or customer service.
The predicted salary is between 23000 - 26000 € per year.
The East Primary Care Team is looking for experienced, organised and enthusiastic Receptionists to work in our Health Board managed GP Practice (Pen Y Maes Medical Centre, Wrexham). Previous experience of working within a GP Practice would be beneficial and knowledge of the EMIS clinical system is desirable, however training can be given. The demands of a GP practice can change on a daily basis and therefore this role will be challenging. Multiple posts available. There is an expectation that the successful applicant will learn Welsh following appointment to the post.
Main duties of the job
- The post holder will be booking appointments and dealing with patient queries; therefore excellent communication skills and a confident telephone manner is required.
- Proficient IT skills (including experience of Microsoft Office) are also required as the post holder will undertake a variety of administrative duties to assist in the smooth day‑to‑day running of the practice, including data inputting.
- The ideal candidate will have experience of working in a healthcare setting or a customer service environment, but full training can be given to the right candidate.
- The post holder will also be expected to work at other Health Board managed GP practices in the East area on an ad‑hoc basis to meet service needs and cover staff absences.
Working for our organisation
Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Detailed Job Description And Main Responsibilities
You will be able to find a full job description and person specification attached within supporting documents or can view in Trac by clicking “Apply now.”
Person specification
Qualifications
- Essential criteria: A good standard of general education NVQ Level 2 in administration or equivalent qualification/experience
- Desirable criteria: ECDL Word processing qualification (e.g. RSA 2, or equivalent experience)
Personal Attributes
- Essential Criteria: Ability to work as part of an integrated multi‑skilled team member without direct supervision. Flexible approach to the needs of the service including working at other sites when required.
Knowledge
- Essential Criteria: An understanding of confidentiality involved with post. Knowledge of a range of administrative processes.
- Desirable criteria: Knowledge of medical terminology.
Skills
- Essential criteria: Ability to input information onto a computer system with speed and accuracy. Ability to deal with a number of different tasks simultaneously. Ability to communicate professionally and effectively with all levels of staff both verbally and in writing. Ability to deal with issues on the spot.
- Desirable criteria: Shorthand skills.
Experience
- Essential criteria: Experience of using Microsoft Office packages. Experience of working in a busy reception or office environment. Experience of dealing with the public on the phone and face‑to‑face. Ability to work in a fast paced, ever‑changing environment.
- Desirable criteria: Experience of using an IT system (e.g. EMIS, Oracle, WPAS). Experience of working in a GP surgery or an NHS office environment.
Receptionist / Administrator in Lichfield employer: Betsi Cadwaladr University Health Board
Join the East Primary Care Team at Pen Y Maes Medical Centre in Wrexham, where we prioritise a supportive work environment that fosters professional growth and development. As a proud 'Disability Confident Employer', we are committed to equality and diversity, offering comprehensive training and opportunities to enhance your skills in a dynamic healthcare setting. Experience the satisfaction of making a difference in patients' lives while being part of a dedicated team that values collaboration and community engagement.
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Administrator in Lichfield
✨Tip Number 1
Get to know the practice! Research Pen Y Maes Medical Centre and understand their values and services. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with patients and staff, it’s crucial to sound confident and professional on the phone. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your IT skills! Brush up on Microsoft Office and any other relevant software. If you have experience with EMIS or similar systems, make sure to highlight that. If not, don’t worry—just express your eagerness to learn!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Don’t forget to follow up after applying to show your enthusiasm!
We think you need these skills to ace Receptionist / Administrator in Lichfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in healthcare or customer service. We want to see how your skills match the role, so don’t be shy about showcasing your previous work in busy environments!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team at Pen Y Maes Medical Centre. Mention any specific experiences that relate to the job description and show us your enthusiasm.
Show Off Your IT Skills:Since proficiency in Microsoft Office is essential, make sure to mention any relevant software experience. If you’ve used EMIS or similar systems, let us know! We love candidates who can hit the ground running.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know Your Stuff
Familiarise yourself with the role and responsibilities of a Receptionist/Administrator in a GP practice. Brush up on your knowledge of the EMIS clinical system, even if you haven't used it before. This shows initiative and eagerness to learn, which will impress the interviewers.
✨Show Off Your Communication Skills
Since you'll be dealing with patient queries and booking appointments, practice articulating your thoughts clearly. Consider role-playing common scenarios with a friend to enhance your confidence and ensure you can handle questions about communication effectively.
✨Demonstrate Flexibility
Be prepared to discuss your ability to adapt to changing demands in a busy environment. Share examples from past experiences where you've successfully managed multiple tasks or adapted to unexpected changes, as this is crucial for the role.
✨Embrace the Welsh Language Challenge
Since there's an expectation to learn Welsh, express your willingness to take on this challenge. Mention any previous language learning experiences or your enthusiasm for embracing new skills, as this will show your commitment to the role and the community.
