At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues for colleagues.
- Company: Join a reliable, customer-focused ICT Service Desk team in North Wales.
- Benefits: Enjoy up to 34 days holiday, flexible working, and great pension contributions.
- Other info: Flexible work arrangements with opportunities for growth in a supportive environment.
- Why this job: Kickstart your IT career while helping others with technology every day.
- Qualifications: Friendly attitude, strong communication skills, and a passion for tech.
The predicted salary is between 24000 - 36000 £ per year.
Job Overview
Are you passionate about IT and providing users with brilliant customer service? We’re looking for an enthusiastic Junior IT Support Officer to join our reliable, customer-focused ICT Service Desk team as the first point of contact for technical support to colleagues across North Wales.
Responsibilities
- Provide first-line technical support and troubleshooting for hardware, software, and access issues via phone, email, and the Halo portal.
- Log, manage, and resolve incidents using the Health Board’s ITSM tool (BCU Halo), ensuring accurate and timely updates.
- Deliver excellent customer service by communicating clearly and professionally with users, keeping them informed throughout the support process.
Qualifications
- A friendly, professional approach with a strong commitment to customer service.
- Clear and confident communication skills.
- A proactive attitude with the ability to take ownership of issues and follow through to resolution.
- A willingness to learn and adapt to new technologies and processes.
- Confidence in using ICT systems and tools to support users and resolve issues.
- Experience providing excellent customer service.
- Experience communicating with a wide range of people, including those who may be under pressure or unfamiliar with technology.
- Ability to identify and resolve problems calmly and professionally, using available tools and guidance.
- An interest in technology and a desire to help others use it effectively.
- Experience working within NHS/Healthcare setting is desirable.
Benefits
- Up to 34 days holiday entitlement plus bank holidays
- Generous employer pension contributions
- Agile and flexible working options
- Membership of the British Computer Society
- Car leasing options
- Cycle 2 Work scheme
Work arrangements
Base: The post requires a minimum of 2 days working from our Bowen Court site, the remaining days can be worked remotely within the surrounding geographical area.
Flexibility and willingness to adapt to changing work demands and circumstances are essential for this role, as evening and weekend working may be required.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Hospitals and Health Care
Recruitment and equality statements
We are proud to welcome applicants under the “Disability Confident Employer” scheme and support equality and diversity. Applications may be submitted in Welsh and will not be treated less favourably than an application in English.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Junior IT Support Officer in Abergele employer: Betsi Cadwaladr University Health Board
Join our dynamic ICT Service Desk team as a Junior IT Support Officer, where you'll enjoy a supportive work culture that prioritises customer service and employee development. With generous benefits including up to 34 days of holiday, flexible working options, and opportunities for professional growth, this role offers a rewarding environment in the heart of North Wales, making it an excellent choice for those passionate about technology and helping others.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Junior IT Support Officer in Abergele
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since you'll be providing support to users, being clear and confident is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you resolved issues effectively. This will demonstrate your proactive attitude and ability to take ownership.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Junior IT Support Officer in Abergele
Some tips for your application 🫡
Show Your Passion for IT:Let us see your enthusiasm for technology in your application! Share any relevant experiences or projects that highlight your interest in IT and how you enjoy helping others with tech-related issues.
Communicate Clearly:Since this role is all about providing excellent customer service, make sure your written application reflects clear and professional communication. Use straightforward language and avoid jargon to ensure we understand your points easily.
Highlight Your Customer Service Skills:We want to know about your experience in delivering great customer service. Include examples of how you've helped others in the past, especially in stressful situations, to show us you're the right fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Junior IT Support Officer position. We can’t wait to hear from you!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know Your Tech Basics
Brush up on your knowledge of common hardware and software issues. Be ready to discuss troubleshooting steps for problems like connectivity issues or software crashes, as this will show your enthusiasm for IT and your ability to help users effectively.
✨Practice Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples from your past experiences where you’ve helped someone solve a problem. Practising how to communicate clearly and professionally will help you shine during the interview.
✨Familiarise Yourself with BCU Halo
If you can, take some time to learn about the Health Board’s ITSM tool, BCU Halo. Understanding how incident logging and management works will give you an edge and demonstrate your proactive attitude towards learning new technologies.
✨Show Your Adaptability
Be prepared to discuss how you handle changing work demands. Think of situations where you had to adapt quickly, especially in a tech environment. This will highlight your willingness to learn and your ability to remain calm under pressure.
