At a Glance
- Tasks: Support and improve clinical systems to enhance patient care across North Wales.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Enjoy up to 34 days holiday, flexible working, and generous pension contributions.
- Other info: Welsh speakers are encouraged to apply; full training on local systems provided.
- Why this job: Make a real difference in healthcare while developing your IT skills in a supportive environment.
- Qualifications: Experience in ICT support within healthcare and knowledge of clinical systems is essential.
The predicted salary is between 26717 - 37403 £ per year.
Location: Betsi Cadwaladr University Health Board, Rhyl
Salary: £26,717 per year (estimated)
Job Overview
Our vision and strategy are to "Transform patient care, safety and outcomes through digital technology and transformation to enhance ways of working". You will be responsible for supporting, maintaining, and improving a range of clinical systems used across the Organisation. This includes working closely with healthcare professionals to understand their requirements and optimising systems to meet clinical workflows, ensuring these systems are reliable and compliant with patient safety standards. You will work under pressure, have excellent communication skills, and collaborate effectively with teams to ensure changes to clinical systems are understood and support safe, efficient patient care. The position requires travel across North Wales to provide support to all BCUHB sites.
Main duties of the job
- Bring experience of providing ICT support within a healthcare or similarly regulated environment, ideally within a large or complex organisation.
- Be confident in supporting and maintaining clinical systems, diagnostic reporting systems, and other NHS digital applications.
- Have a good understanding of operating systems, networking principles, and information governance requirements in a healthcare context.
- Experience of using an ITSM to log, track, and resolve incidents is required, along with the ability to work to ITIL‑based processes.
- Knowledge of NHS data standards, clinical workflows, and the integration of systems across different care settings would be an advantage, though full training on local systems will be provided.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
BCUHB is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and receive the support you need in line with our Organisational Values and ‘Proud to Lead’ competence framework. We are committed to promoting equality and diversity and proudly welcome applicants under the 'Disability Confident Employer' scheme. Successful applicants will receive all recruitment‑related correspondence via the email account registered on the application form. Applications may be submitted in Welsh; they will not be treated less favourably than an application submitted in English.
What We Can Offer You In Return
- Up to 34 days holiday entitlement plus bank holidays
- Generous employer pension contributions
- Agile and flexible working options
- Membership of the British Computer Society
- Car leasing options
- Cycle 2 Work scheme
Qualifications
Essential criteria: Meets all essential criteria as per attached job description/person specification.
Desirable criteria: Meets all desirable criteria as per attached job description/person specification.
Experience: Meets all criteria as per attached job description/person specification.
Skills: Meets all criteria as per attached job description/person specification.
IT Support Officer in Denbigh employer: Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board is an exceptional employer, dedicated to transforming patient care through innovative digital technology. With a strong commitment to employee development, generous benefits including up to 34 days of holiday and flexible working options, and a supportive work culture that values diversity and collaboration, you will thrive in a role that directly impacts the health and wellbeing of the community across North Wales.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Officer in Denbigh
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare IT field, especially those working at BCUHB. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your knowledge of clinical systems and IT support during interviews or networking events. Use real-life examples to highlight how you've tackled challenges in similar environments.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t wait around. Apply as soon as possible and follow up with a quick email to express your enthusiasm. It shows you're keen and ready to jump in!
✨Tip Number 4
Prepare for the pressure! Since this role involves working under pressure, practice answering situational questions that showcase your problem-solving skills. Think about how you would handle urgent IT issues in a clinical setting.
We think you need these skills to ace IT Support Officer in Denbigh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Officer role. Highlight your experience in ICT support, especially within healthcare settings, and showcase any relevant skills that align with the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about transforming patient care through digital technology. Mention specific experiences that demonstrate your ability to work under pressure and collaborate effectively.
Showcase Your Technical Skills:Don’t forget to highlight your technical skills! Be clear about your knowledge of clinical systems, operating systems, and networking principles. If you have experience with ITSM or ITIL processes, make sure to mention that too!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to see what you bring to the team!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know Your Systems
Make sure you brush up on the clinical systems and NHS digital applications mentioned in the job description. Familiarise yourself with how they work and their importance in patient care. This will show your potential employer that you're not just a tech whiz, but also understand the healthcare context.
✨Communicate Clearly
Since you'll be working closely with healthcare professionals, practice explaining technical concepts in simple terms. Think about how you can convey complex information clearly and concisely. Good communication skills are key in this role, so be ready to demonstrate them during the interview.
✨Show Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved IT issues, especially in a healthcare setting. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you illustrate your ability to handle pressure and find solutions effectively.
✨Understand the Organisation's Values
Research Betsi Cadwaladr University Health Board's values and mission. Be ready to discuss how your personal values align with theirs, particularly around patient care and safety. Showing that you resonate with their vision will make you a more appealing candidate.
