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- Tasks: Provide desktop support and troubleshoot Windows operating systems in a busy healthcare environment.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organization in Wales.
- Benefits: Enjoy family-friendly policies and a commitment to work-life balance.
- Why this job: Be part of a diverse team that values equality and leadership at all levels.
- Qualifications: Experience with Windows OS, SCCM, Active Directory, and excellent interpersonal skills required.
- Other info: Welsh speakers are encouraged to apply; applications can be submitted in Welsh.
The predicted salary is between 28800 - 43200 £ per year.
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2024/2025 and will be implemented in November 2024 backdated to 1st April 2024 where applicable., Extensive knowledge and experience with complex troubleshooting of Windows operating systems is essential for this role. Experience with supporting technologies such as SCCM, Active Directory and DHCP, in a large enterprise infrastructure environment would be beneficial.
You will need to demonstrate good technical knowledge with hardware and software in a busy environment. You will be working within a team on a rota basis but be able to work independently and be comfortable planning your workload in an efficient manner.
You will be working closely with other ICT teams such as Server Infrastructure and Voice & Data, in order to troubleshoot and resolve issues. Additionally, the post holder should have excellent interpersonal skills, as they will be required to speak with all levels of personnel throughout the organisation as well as third party providers.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply., If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
ICT Desktop Support Technician employer: Betsi Cadwaladr University Health Board
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Desktop Support Technician
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as SCCM, Active Directory, and DHCP. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Highlight your troubleshooting skills during the interview process. Be prepared to discuss specific examples where you've successfully resolved complex issues, especially within Windows operating systems.
✨Tip Number 3
Since excellent interpersonal skills are crucial for this role, practice articulating your thoughts clearly and confidently. Consider role-playing scenarios where you might need to communicate technical information to non-technical staff.
✨Tip Number 4
If you speak Welsh, make sure to mention it during your application process. This could give you an edge, as the ability to communicate in both Welsh and English is desirable for this position.
We think you need these skills to ace ICT Desktop Support Technician
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the ICT Desktop Support Technician position. Highlight your experience with Windows operating systems, SCCM, Active Directory, and DHCP in your application.
Tailor Your CV: Customize your CV to reflect your technical skills and experiences relevant to the job. Emphasize your troubleshooting abilities and any experience working in a large enterprise environment.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for helping others and your ability to work both independently and as part of a team. Mention your interpersonal skills and how they will benefit the organization.
Check Language Requirements: If you can speak Welsh, mention it in your application as it is desirable for this role. Remember that applications can be submitted in Welsh or English, so choose the language you are most comfortable with.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Show Your Technical Skills
Be prepared to discuss your extensive knowledge of Windows operating systems and troubleshooting techniques. Highlight any experience you have with supporting technologies like SCCM, Active Directory, and DHCP, as these are crucial for the role.
✨Demonstrate Teamwork and Independence
Since you'll be working within a team on a rota basis, it's important to showcase your ability to collaborate effectively. However, also emphasize your capability to work independently and manage your workload efficiently.
✨Highlight Interpersonal Skills
Excellent interpersonal skills are essential for this position. Be ready to provide examples of how you've successfully communicated with various levels of personnel and third-party providers in previous roles.
✨Embrace the Challenge
Express your enthusiasm for challenges and helping others. This aligns with the organization's values and shows that you're a good fit for their culture. If you can speak Welsh, mention it, as it's a desirable skill for the role.
