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- Tasks: Provide clerical support to ensure smooth patient triage and treatment processes.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Be part of a supportive team with a commitment to equality and diversity.
- Other info: Welsh speakers are encouraged to apply; applications accepted in both Welsh and English.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: GCSEs in English and Maths, NVQ Level 2 in Administration preferred.
The predicted salary is between 23000 - 26000 £ per year.
The ability to speak Welsh is essential for this post; English and/or Welsh speakers are equally welcome to apply. An exciting opportunity has arisen for a Clerical Officer to join the administration team in Holywell Community Hospital. The Clerical Officer will provide efficient clerical assistance to the service. The provision of an efficient clerical service is essential to ensure the speedy triage, booking, treatment and discharge of patients. By the nature of the duties, the Clerical Officer will be required to maintain strict confidentiality, and will be expected to deal with patients and relatives with courtesy and discretion at all times.
Main duties of the job:
- To receive and respond to telephone enquiries from patients, families, other agencies and Health Board Staff in a professional, helpful and sensitive manner, answer queries within own area of responsibility or refer to the appropriate department.
- Communicate with GPs; other Health Services and Social Services; Hospitals, Independent and Voluntary Sector, patients and relatives. Dealing with enquiries without the need for direction in a large proportion of queries.
- Handle emotional and stressful telephone calls, e-mails and correspondence that may sometimes be of an abusive nature; report and seek assistance when necessary.
Working for our organisation:
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main Responsibilities:
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac.
Person specification:
Qualifications:
- Essential criteria: GCSE'S C and above in English and Maths or equivalent experience. NVQ Level 2 in Administration or equivalent experience. IT qualification or equivalent level of experience using Microsoft packages. RSA/OCR Level 2 or equivalent experience.
- Desirable criteria: ECDLAMSPAR-City & Guilds Level 3.
Experience:
- Essential criteria: Previous experience in a clerical, administration/ reception role. Copy/ Audio typing.
- Desirable criteria: Experience of working within the NHS.
Skills And Knowledge:
- Essential criteria: Able to use Word/Excel/ Outlook competently and to manage electronic diaries effectively. Competently, effectively and professionally communicates both verbally and in writing with a range of stakeholders. Excellent organisational skills. Ability to speak Welsh.
Values:
- Essential Criteria: Team player. Approachable /Friendly. Confident manner. Reliable. Develops own practice through reflection and learning. Empathetic.
Clerical Officer in Holywell Green employer: Betsi Cadwaladr University Health Board
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Officer in Holywell Green
✨Tip Number 1
Get to know the company! Research Betsi Cadwaladr University Health Board and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Clerical Officer, you'll be dealing with patients and families regularly. Role-play some scenarios with friends or family to get comfortable handling sensitive situations and queries.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at BCUHB. Don’t forget to check your email regularly for updates!
We think you need these skills to ace Clerical Officer in Holywell Green
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your relevant skills and experiences in your application. We want to see how your background fits with the role of a Clerical Officer, especially your communication and organisational skills.
Be Professional Yet Friendly: Since you'll be dealing with patients and families, it's important to convey a professional yet approachable tone in your written application. We’re looking for someone who can handle sensitive situations with courtesy and discretion.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your application to the specific job description. Mention your experience with clerical duties and any relevant qualifications that match what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and is considered promptly. Plus, you’ll find all the details you need there!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Brush Up on Your Welsh
Since the ability to speak Welsh is essential for this role, make sure you practice your language skills before the interview. Try to engage in conversations or even take a few online courses to boost your confidence in speaking Welsh.
✨Know the Job Inside Out
Familiarise yourself with the job description and main responsibilities of the Clerical Officer position. Be prepared to discuss how your previous experience aligns with the duties, especially around handling sensitive calls and maintaining confidentiality.
✨Showcase Your Communication Skills
This role requires excellent verbal and written communication. Prepare examples from your past experiences where you effectively communicated with patients or colleagues, especially in stressful situations. Highlight your ability to remain professional and courteous.
✨Demonstrate Your Organisational Skills
As a Clerical Officer, you'll need to manage multiple tasks efficiently. Think of specific instances where you've successfully organised your workload or managed electronic diaries. Be ready to share these examples during your interview to showcase your organisational prowess.