Healthcare Support Worker - COPD

An exciting opportunity has arisen for a Band 3 Healthcare Support Worker to join the Children's Outpatients small and friendly team at the Wrexham Maelor Hospital. Wrexham Children's Outpatients is a busy and progressive paediatric department providing outpatient care for children and young people from birth to 16-18 years for a wide range of specialities. The department has 5/6 consultant clinic rooms and holds clinic Monday to Friday. We offer both Medical and Nursing-Led clinics, as well as Dietetic-Led Clinics, and hold several Visiting Consultant Clinics. The department also operates a very busy phlebotomy service for paediatric GP and Hospital patients.

Your role will involve direct patient contact with children, young people and their families, working as part of the MDT, assisting to process patients prior to their appointments and supporting our blood service. We are looking for an enthusiastic, approachable and highly motivated person with a passion to work with children and their families. The successful applicant will be able to work confidently, independently, and have the ability to be flexible, professional, caring and compassionate, and a willingness to learn and further develop within a supportive environment. The ability to speak Welsh is desirable for this post: Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

• Work as part of the multidisciplinary team delivering care to children and young people within a paediatric outpatient setting under the supervision of a registered healthcare professional.
• Key duties will include: assisting with patient flow, acting as a chaperone, taking patient observations & measurements, performing clinical tasks such as: venepuncture, ECG's, HbA1c & Blood Glucose investigations, providing support during cannulation of patients, Urinalysis and Specimen collection.
• Assisting to manage blood service appointments, general face to face and telephone queries from families and other staff/departments.
• Maintain patient's privacy and dignity at all times and provide care in a compassionate and sensitive manner.
• Contribute to housekeeping and other department duties as required, such as: general tidiness, maintaining clinical equipment in a clean and working order and maintain adequate levels of stock and equipment within the department by monitoring levels and taking responsibility for re-ordering supplies.
• Reporting to a registered nurse if there is cause for concern with a patient/family's physical health or mental and emotional wellbeing.
• Maintain a healthy, safe and secure environment for children, young people, and their families.
• Contribute to ensuring the working environment is safe and hygienic following infection prevention and control policies and processes.
• Assist to support the learning and supervision of students and junior staff.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

• Level 3 qualification in a health care related subject or equivalent experience and can evidence work based competency demonstrating theoretical knowledge, and the ability to undertake clinical care duties relevant for the role which is gained through experience and work based training/short courses.
• Knowledge of the code of conduct for Healthcare Support Workers in Wales and All Wales Delegation Guidelines (HEIW).
• Knowledge of relevant policies and procedures within a healthcare setting for example the principles of Safeguarding adults/children to keep patients within their care safe, and confidentiality for example General Data Protection Regulations (GDPR).
• Experience of working within a relevant health or social care environment, providing direct patient care.
• Evidence of working with children.
• Experience of working with patient groups relevant to area of practice.
• Experience of working within the NHS.

Skills and Attributes

• Good communication skills - verbal and written, with the ability to convey information clearly and sensitively.
• Ability to work with minimum supervision to a high standard.
• Ability to keep calm in stressful situations.
• Ability to demonstrate a caring and compassionate approach.
• Organisational skills, with the ability to plan and prioritise own and others workload efficiently.
• Ability to use technology to undertake the role, for example Microsoft Office, virtual platforms such as TEAMS.
• Physically able to carry out the duties of the role, including lifting, assisting with mobility, and performing other manual tasks.
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,313 to £26,999 a year per annum pro rata.