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- Tasks: Retrieve, file, and prepare health records while supporting outpatient services.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Gain valuable experience in a busy environment with opportunities for personal growth.
- Other info: Welsh speakers are encouraged to apply; we value diversity and inclusion.
- Why this job: Make a real difference in patient care while developing essential skills.
- Qualifications: Good education, customer service experience, and a medical background preferred.
The predicted salary is between 12 - 16 £ per hour.
The Records department provides an essential support service. This is not your typical administrative post. The duties are predominantly centred around the physical retrieval, filing and preparation of case notes in conjunction with an efficient and professional outpatient reception service. This is a very busy department and we work to tight deadlines. Good communication skills are essential, with the ability to work on own initiative as well as being a team player.
BCUHB Values are to put patients first, learn and innovate, value and respect each other, communicate openly and honestly and work together.
Main duties of the job:
- Bank position covering shifts Monday - Friday.
- Assist in the provision of case notes for patient care both Outpatient and Acute ensuring that all case notes are delivered and prepared to Service Level agreements.
- Undertake weeding of existing case notes in line with the organisations Retention and Destruction Policy, ensuring that the Patient tracking system is accurate and up to date.
This is a very busy department and we work to tight deadlines in completion of our work therefore it is essential that your application demonstrates good communication, ability to work to tight deadlines, ability to work under your own initiative and ability to prioritise your workload with a high level of accuracy.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us:
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job responsibilities:
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification:
- Good standard of education
- NVQ Customer Service experience
- Experience in a medical background, e.g., GP Practice/Reception
- Experience working within the Medical Records Department
- Good telephone manner
- Ability to prioritise workload
- Welsh Speaker
- Keyboard Skills/Computer Literacy
- Self Motivated
- Ability to work as part of a team
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Health Records Clerk - BANK employer: Betsi Cadwaladr University Health Board
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Records Clerk - BANK
✨Tip Number 1
Get to know the company culture! Before your interview, check out BCUHB's values and think about how you can align your experiences with them. This shows you're not just interested in the job, but also in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires good communication, try role-playing common interview questions with a friend. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Tip Number 3
Be ready to showcase your attention to detail! Bring examples of how you've successfully managed tasks that required accuracy and organisation. This could be anything from filing systems to managing patient records.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the roles we offer and how you can fit into our busy department.
We think you need these skills to ace Health Records Clerk - BANK
Some tips for your application 🫡
Show Off Your Communication Skills: Since good communication is key for this role, make sure your application highlights your ability to communicate effectively. Use examples from your past experiences where you’ve successfully interacted with others, whether in a team or with patients.
Demonstrate Your Attention to Detail: This isn’t just any admin job; accuracy is crucial! When filling out your application, mention specific instances where your attention to detail made a difference. This could be in filing, data entry, or any relevant task that required precision.
Emphasise Your Ability to Work Under Pressure: The Records department is busy and works to tight deadlines. Make sure to include examples of how you’ve managed your workload effectively in high-pressure situations. This will show us that you can handle the demands of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Health Records Clerk position. Familiarise yourself with the key responsibilities like case note retrieval and filing, as well as the importance of meeting tight deadlines. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since good communication is essential for this role, prepare examples from your past experiences where you've effectively communicated with team members or patients. Think about times when you had to explain complex information clearly or resolve misunderstandings—these stories will highlight your skills.
✨Demonstrate Your Attention to Detail
As a Health Records Clerk, accuracy is key. Be ready to discuss how you ensure precision in your work. You might want to mention any systems or methods you use to double-check your work, especially when dealing with sensitive patient information. This will show that you take your responsibilities seriously.
✨Prepare for Teamwork Questions
This role requires both independent work and teamwork. Think of examples where you've successfully collaborated with others or taken the initiative on your own. Be prepared to discuss how you balance these two aspects, as it will demonstrate your ability to fit into their busy department.