At a Glance
- Tasks: Book appointments, handle patient queries, and manage administrative duties in a busy GP practice.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Gain valuable experience, receive training, and work in a supportive environment.
- Other info: Opportunity to learn Welsh and work across multiple sites.
- Why this job: Make a difference in healthcare while developing your skills in a dynamic setting.
- Qualifications: Good standard of education; customer service experience is a plus.
The predicted salary is between 23000 - 26000 £ per year.
THIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS UNTIL JULY 2027 DUE TO MEET THE NEEDS OF THE SERVICE. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post. The ability to speak Welsh is desirable but will have to be learnt during the 12 month period.
The Central Primary Care team are looking for an experienced, organised and enthusiastic Administration/Clerical Support Officer/Departmental Receptionist to work in our Health Board managed GP Practice Healthy Prestatyn Iach, Prestatyn.
Previous experience of working within a GP Practice would be beneficial and knowledge of the EMIS clinical system is desirable, however training can be given. The demands of a GP practice can change on a daily basis and therefore this role will be challenging.
Main duties of the job:
- Booking appointments and dealing with patient queries, over the phone and face to face.
- Ordering and printing repeat prescriptions.
- Excellent communication skills and a confident telephone manner is required.
- Proficient IT skills (including experience of Microsoft Office) is also required.
- Undertaking a variety of administrative duties, scanning, summarising, workflow and private patient income work.
- Assisting in the smooth day to day running of the practices.
- Working at other Healthy Prestatyn Iach sites in the area.
Working for our organisation:
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales.
Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detail:
Detailed Job Description And Main Responsibilities:
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification:
Qualifications:
- Essential criteria: Good Standard of Education. Evidence of continuous ongoing learning.
- Desirable criteria: NVQ Customer Service L3, Word processing or equivalent demonstrable experience, Data inputting.
Aptitude And Abilities:
- Essential criteria: Ability to work as part of a team and on own initiative.
- Desirable criteria: Previous experience in Customer services.
Experience:
- Essential criteria: General understanding of the way the NHS functions; Communication skills, concise accurate, grammatically correct.
- Desirable criteria: Previous experience using EMIS and other NHS systems.
Skills:
- Essential criteria: The ability to speak Welsh is desirable but will have to be learnt during the 12 month period.
GP Practice Receptionist/Prescribing /Administration Officer INTERNAL employer: Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and dynamic work environment for those passionate about healthcare. As the largest health organisation in Wales, we provide extensive training opportunities and promote a culture of equality and diversity, ensuring that every employee feels valued and empowered to grow within their role. Join us at Healthy Prestatyn Iach, where you can make a meaningful impact on the community while developing your skills in a collaborative team setting.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land GP Practice Receptionist/Prescribing /Administration Officer INTERNAL
✨Tip Number 1
Network like a pro! Reach out to colleagues and friends within the Betsi Cadwaladr University Health Board. They might have insider info on the role or even put in a good word for you.
✨Tip Number 2
Prepare for the interview by brushing up on your communication skills. Since you'll be dealing with patients, practice how to handle queries confidently and clearly. Role-play with a mate if you can!
✨Tip Number 3
Show your enthusiasm for the role! During the interview, let them know why you’re passionate about working in healthcare and how you can contribute to the team at Healthy Prestatyn Iach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace GP Practice Receptionist/Prescribing /Administration Officer INTERNAL
Some tips for your application 🫡
Get to Know the Role:Before you start writing, take a good look at the job description. Make sure you understand what they’re looking for in a GP Practice Receptionist. Tailor your application to highlight how your skills and experience match their needs.
Show Off Your Communication Skills:Since this role involves dealing with patients over the phone and face-to-face, it’s crucial to showcase your communication skills. Use clear and concise language in your application, and don’t forget to mention any relevant experience you have in customer service or healthcare settings.
Highlight Your IT Proficiency:They’re looking for someone with solid IT skills, especially with Microsoft Office and possibly EMIS. If you’ve got experience in these areas, make sure to mention it! If not, express your willingness to learn and adapt quickly.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the necessary details and supporting documents there!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know Your Role
Before the interview, make sure you thoroughly understand the responsibilities of a GP Practice Receptionist/Administration Officer. Familiarise yourself with tasks like booking appointments, handling patient queries, and using EMIS. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Brush Up on Communication Skills
Since excellent communication is key for this position, practice your verbal and written communication skills. Consider role-playing common scenarios you might encounter, such as dealing with patient inquiries or explaining procedures. This will prepare you to demonstrate your confident telephone manner during the interview.
✨Highlight Relevant Experience
If you've worked in a healthcare setting or customer service before, be ready to share specific examples of your experience. Discuss how you handled challenging situations, managed multiple tasks, or improved processes. This will showcase your ability to thrive in a busy GP practice environment.
✨Show Willingness to Learn
Since the ability to speak Welsh is desirable but can be learned, express your enthusiasm for acquiring new skills. Mention any previous experiences where you successfully adapted to new challenges or learned new systems quickly. This will demonstrate your commitment to personal development and fitting into the team.
