At a Glance
- Tasks: Be the friendly face of our Health & Well-Being Centre, assisting patients and colleagues.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Work in a supportive environment with opportunities for personal growth and development.
- Other info: Flexible working environment with a focus on teamwork and patient care.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Must speak Welsh and have GCSE in English or equivalent experience.
The predicted salary is between 23000 - 26000 £ per year.
An exciting opportunity to work as a Receptionist in the new state of the art, Health & Well-Being Centre based in the heart of Flint. The ability to speak Welsh is essential for this post.
Responsibilities
- The successful applicant will act as the first point of contact for the Health Board and be responsible for assisting patients visiting the site, as well as colleagues and GP surgeries based within the Health Centre.
- The post holder must have a helpful and pleasant manner with an enthusiasm to meet patients' expectations and requirements, making their clinical journey run as smooth as possible.
- A flexible approach to this post is essential, as well as superb communications and ample computer skills.
- The post holder may at times be required to work within different departments/sites to meet the demands of the service.
Working for our organisation
Join Betsi Cadwaladr University Health Board (BCUHB) North Wales, the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. We are committed to promoting equality and diversity and are proud to welcome applicants under the 'Disability Confident Employer' scheme.
Person specification
- Welsh Speaking: Welsh speaking essential.
Qualifications
- GCSE grade C or above (or equivalent) in English language or equivalent level of experience.
- IT or word processing qualification (e.g. RSA 2 or equivalent experience).
Desirable criteria
- ECDL
- NVQ Level 1 or equivalent in customer service.
Experience
- Experience of using a computer system (e.g. GP clinical IT system).
- Previous experience of working in a reception/office environment.
- Experience of working with the general public.
Skills
- Ability to input information onto a computer system with accuracy.
- Ability to work in a busy environment, and deal with a number of different tasks simultaneously.
- Ability to communicate tactfully with patients.
- Ability to resolve issues 'on the spot' using own judgement.
- Ability to multitask in a busy office environment.
Knowledge
- An understanding of confidentiality involved with post.
- Knowledge of a range of work procedures and practices.
Personal Qualities
- Well motivated.
- Ability to work as part of an integrated multi-skilled team member without direct supervision.
- Ability to determine own work load priorities.
- Flexible approach to work.
Receptionist / Clerical Officer in Flint employer: Betsi Cadwaladr University Health Board
Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales, where you will be part of a dedicated team committed to providing exceptional care to our community. Our state-of-the-art Health & Well-Being Centre in Flint offers a supportive work culture that values diversity and promotes employee growth through continuous training and development opportunities. As a Welsh-speaking Receptionist, you will play a vital role in ensuring a smooth clinical journey for patients, all while enjoying the benefits of working in a dynamic environment that prioritises your well-being and professional advancement.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Clerical Officer in Flint
✨Tip Number 1
Make sure you research the Health & Well-Being Centre and BCUHB before your interview. Knowing their values and services will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your Welsh speaking skills! Since it's essential for this position, being able to communicate fluently will give you a significant edge over other candidates. Plus, it shows your commitment to the local community.
✨Tip Number 3
Prepare examples of how you've handled busy environments or multitasked in previous roles. The interviewers will want to see that you can keep calm under pressure and manage various tasks effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Receptionist / Clerical Officer in Flint
Some tips for your application 🫡
Show Off Your Welsh Skills:Since speaking Welsh is essential for this role, make sure to highlight your language skills right at the start of your application. We want to see how you can connect with our community and enhance patient experiences!
Tailor Your Experience:When detailing your previous experience, focus on roles where you've worked in reception or customer service. We love seeing how you've handled busy environments and multitasked effectively, so give us the juicy details!
Be Personable:As the first point of contact, a friendly and helpful attitude is key. Use your application to convey your enthusiasm for meeting patients' needs and making their visits as smooth as possible. Let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you're keen and ready to join our team at BCUHB!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Brush Up on Your Welsh
Since speaking Welsh is essential for this role, make sure you practice your language skills before the interview. Try to incorporate some Welsh phrases into your responses to show your fluency and confidence.
✨Know the Health Board Inside Out
Familiarise yourself with Betsi Cadwaladr University Health Board's services and values. Understanding their commitment to equality and diversity will help you align your answers with their mission during the interview.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've successfully dealt with the public or resolved issues on the spot. Highlighting your ability to multitask and maintain a pleasant manner under pressure will impress the interviewers.
✨Demonstrate Your IT Proficiency
Be ready to discuss your computer skills and any relevant qualifications. If you have experience with GP clinical IT systems, mention it! Showing that you're tech-savvy will be a big plus in this role.
