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- Tasks: Support patient care by managing case notes and providing excellent reception service.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Permanent position with opportunities for skill development and a supportive work environment.
- Other info: Promotes equality and diversity; part of a proud 'Disability Confident Employer' scheme.
- Why this job: Make a real difference in patient care while developing valuable administrative skills.
- Qualifications: Good education, organisational skills, and Welsh speaking are essential.
The predicted salary is between 23615 - 25674 £ per year.
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD. This is an exciting opportunity to work for Betsi Cadwaladr University Health Board as an Office Clerk on a permanent basis within the Endoscopy Team. The successful candidate will be enthusiastic, highly organized, flexible to service needs as we run a 7‑day service and will develop a wide range of skills in several areas of administration, including customer service, time management and electronic record keeping. Applicants must maintain patient confidentiality and ensure a high standard of customer care at all times. Speaking Welsh is essential for this post.
Main duties of the job:
- The Endoscopy Support Clerk will provide essential support in the continuance of patient care, ensuring that case notes are at the right place at the right time.
- The post holder will cross‑cover in all aspects of the role, including pulling, filing, preparing, amalgamating and securely transporting/delivering case notes for the purpose of preparing Endoscopy Lists.
- A professional and efficient reception service will be provided within the Endoscopy Unit, welcoming all patients and visitors appropriately and ensuring that all service users are aware of the importance of tracking patient records to their correct location.
Working for our organisation:
BCUHB is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and gain support under our Organisational Values and ‘Proud to Lead’ competence framework. We promote equality and diversity and are proud to welcome applicants under the 'Disability Confident Employer' scheme.
Person Specification:
- Qualifications: Good standard of education or equivalent experience; Ability to organise and prioritise own workload; Basic knowledge of principles of confidentiality; Welsh speaking; NVQ or equivalent qualification experience (desirable); Knowledge of NHS Records Management legislation (desirable).
- Experience: Experience with Microsoft Office packages; Experience in an office or reception environment involving customer service; NHS experience (desirable); Previous administrative and customer service experience (desirable); Familiarity with filing procedures (desirable).
Aptitude: Successful applicants will receive all recruitment‑related correspondence via the email account registered on the application form.
Additional Information: You will be able to find a full job description and person specification attached within the supporting documents or please click 'Apply now' to view in Trac.
Endoscopy Prep and Reception Clerk INTERNAL employer: Betsi Cadwaladr University Health Board
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Endoscopy Prep and Reception Clerk INTERNAL
✨Tip Number 1
Network like a pro! Reach out to colleagues and connections within Betsi Cadwaladr University Health Board. A friendly chat can sometimes lead to insider info about the role or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples from your past experiences that showcase your ability to handle patient confidentiality and provide top-notch care.
✨Tip Number 3
Show off your organisational skills! During the interview, highlight how you manage your workload and prioritise tasks, especially in a busy environment like the Endoscopy Unit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at BCUHB.
We think you need these skills to ace Endoscopy Prep and Reception Clerk INTERNAL
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for the role shine through in your application. We want to see that you're excited about joining the Endoscopy Team and contributing to patient care. A little enthusiasm goes a long way!
Highlight Relevant Experience: Make sure to showcase any previous experience in customer service or administrative roles. We’re looking for someone who can handle the demands of a busy reception environment, so don’t hold back on those skills!
Keep It Professional: Remember, confidentiality is key in our line of work. Make sure your application reflects a professional attitude and understanding of patient privacy. This will show us you’re serious about maintaining high standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Endoscopy Prep and Reception Clerk. Familiarise yourself with the key duties mentioned in the job description, such as managing patient records and providing excellent customer service. This will help you demonstrate your enthusiasm and suitability for the role.
✨Showcase Your Organisational Skills
Since this position requires a high level of organisation, be prepared to discuss specific examples from your past experiences where you've successfully managed multiple tasks or prioritised workloads. Highlight any relevant experience in an office or reception environment that showcases your ability to keep things running smoothly.
✨Emphasise Confidentiality and Customer Care
Patient confidentiality is crucial in this role, so be ready to talk about how you’ve handled sensitive information in the past. Additionally, think of instances where you provided exceptional customer care, as this will show your commitment to maintaining high standards in the Endoscopy Unit.
✨Brush Up on Your Welsh
As speaking Welsh is essential for this position, make sure you're comfortable conversing in Welsh during the interview. Practise common phrases related to healthcare and customer service to demonstrate your language skills and show that you’re ready to engage with patients and colleagues effectively.