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- Tasks: Join our Endoscopy team, providing clerical support and excellent customer service.
- Company: Betsi Cadwaladr University Health Board is the largest health organisation in Wales.
- Benefits: Enjoy a supportive work environment with a commitment to equality and diversity.
- Other info: Welsh speaking is essential; applications in Welsh are welcomed.
- Why this job: Make a difference in healthcare while developing your skills in a dynamic setting.
- Qualifications: GCSE Maths and English A-C, plus experience in administration and IT skills required.
The predicted salary is between 24000 - 33600 £ per year.
An exciting opportunity has arisen for an enthusiastic and highly organised individual to join our Endoscopy team within the Glan Clwyd Hospital. You will work alongside the nursing staff, Doctors, the public, management and staff from internal and external sources through the provision of clerical duties. High levels of customer service and excellent communication/interpersonal skills are essential, along with the ability to use your own initiative to solve problems as they arise. You will have experience in an administrative role preferably worked with the public and be competent in IT in the workplace. Attention to detail and accurate data capture is paramount. The ability to speak Welsh is essential for this post.
Main duties of the job:
- All employees of the Health Board are required to demonstrate and embed the Values and Behaviour Statements in order for them to become an integral part of the post holder's working life and to embed the principles into the culture of the organisation.
Working for our organisation:
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the 'Disability Confident Employer' scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Person specification:
- Essential criteria:
- Excellent communication skills (written, verbal & telephone)
- Excellent interpersonal skills in order to deal with clinicians, senior managers and clerical staff
- Good keyboard skills for regular use of computer systems/I.T skills
- Able to concentrate on Administrative duties within a work pattern in an unpredictable environment with constant interruptions from Patients, medical staff and external agencies.
- Competent in the use of Microsoft Office similar PAS system.
- Competent in the use of WPAS Patient Administration System.
Other:
- Essential criteria:
- Welsh Speaking minimum level 3
Qualifications:
- Essential Criteria:
- GCSE Maths and English A-C
- NVQ Level 3 or equivalent knowledge and experience
- I.T qualification or proven experience using Microsoft office packages
- ECDL
Experience:
- Essential criteria:
- Experience of working in a hospital
- Experience of dealing with the general public
- Ability to work as part of a team.
- Experience of working directly with Clinical Staff
- Previous waiting list management
- Hospital based clerical experience
Endoscopy Booking Clerk employer: Betsi Cadwaladr University Health Board
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Endoscopy Booking Clerk
✨Tip Number 1
Familiarise yourself with the specific duties of an Endoscopy Booking Clerk. Understanding the role's requirements will help you tailor your approach during interviews and discussions, showcasing your knowledge and enthusiasm for the position.
✨Tip Number 2
Highlight your customer service skills in conversations with potential employers. Since this role involves interacting with patients and medical staff, demonstrating your ability to communicate effectively and handle queries will set you apart.
✨Tip Number 3
If you speak Welsh, make sure to mention it during any networking opportunities or interviews. This is a key requirement for the role, and showcasing your language skills can significantly enhance your candidacy.
✨Tip Number 4
Connect with current or former employees of Betsi Cadwaladr University Health Board on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the work culture and expectations, helping you prepare better.
We think you need these skills to ace Endoscopy Booking Clerk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly in healthcare settings. Emphasise your communication skills and any experience dealing with the public, as these are crucial for the Endoscopy Booking Clerk position.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention your ability to work under pressure and your attention to detail, which are essential for this position. Don't forget to include your Welsh language proficiency.
Highlight Relevant Skills: In your application, clearly outline your IT skills, especially your experience with Microsoft Office and any patient administration systems. This will demonstrate your capability to handle the clerical duties required for the role.
Follow Application Instructions: Ensure you follow all application instructions carefully. If applying in Welsh, make sure your documents are correctly formatted and submitted as per the guidelines. Double-check your email for any correspondence from the employer after submission.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Showcase Your Communication Skills
As an Endoscopy Booking Clerk, excellent communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a scenario where you need to communicate with patients or medical staff.
✨Highlight Your IT Proficiency
Since the role requires good IT skills, make sure to mention any relevant experience with Microsoft Office or patient administration systems. You could even bring examples of how you've used these tools effectively in previous roles.
✨Emphasise Your Customer Service Experience
This position involves dealing with the public, so share specific examples of how you've provided excellent customer service in past roles. Think about situations where you resolved issues or helped someone in a challenging situation.
✨Demonstrate Problem-Solving Abilities
The ability to use your initiative to solve problems is crucial. Prepare to discuss times when you've faced unexpected challenges at work and how you handled them. This will show your potential employer that you're adaptable and resourceful.