Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide efficient reception and admin support in a busy Emergency Department.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Enjoy full training, overtime opportunities, and a supportive work environment.
- Why this job: Make a real difference in patient care while working in a dynamic team.
- Qualifications: GCSEs in English and Maths required; previous reception experience preferred.
- Other info: Welsh language skills essential; applications welcome in Welsh.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has arisen to recruit an Emergency Department Receptionist to join the Emergency Care Directorate's Administration Team at Ysbyty Glan Clwyd. We are looking for an experienced receptionist to work within our Emergency Department (ED). Working as part of the ED Team, the post holder will be required to give efficient receptionist and administrative support to the clinical team within ED.
As a part of this very busy team, the successful applicant is expected to be very flexible, have a pleasant personality and a positive approach to their work. Applicants must also have a good standard of education, be adaptable and have good organisational skills. This individual will require excellent communication skills and the ability to deal with sensitive matters and highly confidential patient information.
Previous receptionist/administrative experience and knowledge of the Welsh Patient Administration System (WPAS) and Symphony is desirable but not essential as full training will be provided. Overtime is available. The ability to speak Welsh is essential for this post to a minimum of level 3.
Main duties of the jobTo provide an efficient reception and administration service to the ED department whilst working as part of a multi-disciplinary team to actively ensure that an effective service is provided and patient satisfaction is maximised. Also to promptly and efficiently exercise own judgement to resolve patient queries within own professional constraints.
By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times. Welsh to be learned within 12 months of appointment.
Working for our organisationIf you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Detailed Job Description And Main ResponsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification- Qualifications
- Essential criteria: English and Mathematics to GCSE or equivalent experience
- Desirable criteria: NVQ level 3 Customer Care or equivalent qualification or experience OR AMSPAR Intermediate Diploma in Medical Reception
- Essential criteria: Previous clerical/office/reception experience. Customer Service experience.
- Desirable criteria: Previous NHS experience
- Essential criteria: Essential Welsh Speaking, IT Computer Literate, Effective communication skills
- Desirable criteria: Able to communicate information clearly and sensitively in person and over the phone, General experience of admin functions
- Essential Criteria: Team Player, Work on own initiative
- Desirable criteria: Ability to motivate others, Ability to organise work within the department
- Essential Criteria: Data protection and confidentiality
- Desirable criteria: Meets all desirable criteria as per attached job description/person specification
Entry level
Employment typeFull-time
Job functionAdministrative
IndustriesHospitals and Health Care
Emergency Department Receptionist employer: Betsi Cadwaladr University Health Board
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Emergency Department Receptionist
✨Tip Number 1
Familiarise yourself with the Welsh Patient Administration System (WPAS) and Symphony, even if training will be provided. Understanding these systems can give you a head start and show your commitment to the role.
✨Tip Number 2
Brush up on your Welsh language skills, as speaking Welsh is essential for this position. Consider taking a short course or using language apps to improve your proficiency before applying.
✨Tip Number 3
Highlight your customer service experience during any informal conversations or networking opportunities. Being able to demonstrate your ability to handle sensitive situations with care will set you apart.
✨Tip Number 4
Connect with current or former employees of Betsi Cadwaladr University Health Board on platforms like LinkedIn. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach.
We think you need these skills to ace Emergency Department Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any previous receptionist or administrative roles. Emphasise your customer service skills and any experience in a healthcare setting, as this will be crucial for the Emergency Department Receptionist role.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to handle sensitive information. Mention your flexibility and positive attitude, as these are key traits the employer is looking for. Don't forget to express your willingness to learn Welsh if you aren't already proficient.
Highlight Relevant Skills: In your application, clearly outline your IT literacy and effective communication skills. If you have experience with patient administration systems like WPAS or Symphony, make sure to mention it, even if it's not essential.
Follow Application Instructions: Pay close attention to the application instructions provided by Betsi Cadwaladr University Health Board. Ensure you submit your application through the correct channels and check that all required documents are included. Remember, applications can be submitted in Welsh, so choose the language you are most comfortable with.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Show Your Communication Skills
As an Emergency Department Receptionist, you'll need to demonstrate excellent communication skills. During the interview, practice clear and concise responses, and be prepared to discuss how you've effectively communicated with patients or colleagues in the past.
✨Highlight Your Organisational Abilities
This role requires strong organisational skills. Be ready to share examples of how you've managed multiple tasks or prioritised your workload in previous positions. This will show that you can handle the fast-paced environment of an emergency department.
✨Emphasise Your Flexibility
The job description mentions the need for flexibility. Prepare to discuss situations where you've adapted to changing circumstances or taken on additional responsibilities. This will demonstrate your ability to thrive in a dynamic setting.
✨Prepare for Confidentiality Questions
Given the sensitive nature of patient information, expect questions about confidentiality and data protection. Familiarise yourself with relevant policies and be ready to explain how you would handle confidential information responsibly.
