At a Glance
- Tasks: Provide friendly reception and administrative support at Denbigh Hospital.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Be part of a supportive team with a commitment to equality and diversity.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Welsh speaker with GCSEs in English and Maths; IT skills preferred.
The predicted salary is between 36827 - 45011 £ per year.
The ability to speak Welsh is essential for this post. An exciting opportunity has arisen for a clerical officer to join the team at Denbigh Hospital. The purpose of this post is to provide an efficient and comprehensive administrative and reception service to Denbigh Hospital. The post holder will be the first point of contact for telephone communication. The post holder will work within the Denbigh Hospital administrative teams alongside the Site Administrator to provide a seamless administrative service to the Community Hospital.
Main duties of the job:
- Offer general assistance to service providers and users and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the MIU Department and Outpatients including the provision of clerical support to clinical staff and other members of the team.
- Facilitate effective communication between patients, members of staff, secondary care and other associated healthcare and wellbeing agencies.
Person specification:
Qualifications:
- Essential criteria: Able to demonstrate English and Maths to GCSE or equivalent experience; IT or word processing qualification (e.g. RSA 2 or equivalent experience).
- Desirable criteria: ECDL NVQ Level 1 or equivalent in customer service.
Experience:
- Essential criteria: Experience of using a computer system (e.g. GP clinical IT system); previous experience of working in a reception/office environment; experience of working with the general public.
Skills:
- Essential criteria: Ability to work in a busy environment, and deal with a number of different tasks simultaneously; ability to communicate tactfully with patients; ability to resolve issues ‘on the spot’ using own judgement.
Knowledge:
- Essential criteria: An understanding of confidentiality involved with the post.
Personal Qualities:
- Essential criteria: Ability to work as part of an integrated multi-skilled team member without direct supervision; ability to determine own workload priorities.
Other Relevant Requirements:
- Essential criteria: Welsh Speaker.
Clerical Officer/Receptionist in Denbigh employer: Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and inclusive work environment in the beautiful location of Bangor, UK. With a strong commitment to employee development and clinical excellence, staff are encouraged to grow their skills while contributing to innovative practices in Orthotics. The organisation values diversity and actively promotes a culture where all voices are heard, making it a rewarding place for professionals seeking meaningful careers in healthcare.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Clerical Officer/Receptionist in Denbigh
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We think you need these skills to ace Clerical Officer/Receptionist in Denbigh
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Betsi Cadwaladr University Health Board.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Betsi Cadwaladr University Health Board.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Betsi Cadwaladr University Health Board. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Betsi Cadwaladr University Health Board. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Betsi Cadwaladr University Health Board’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
