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- Tasks: Provide friendly reception and administrative support at Colwyn Bay Hospital.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Gain valuable experience in a supportive environment with a focus on equality and diversity.
- Other info: Welsh language skills are essential; applications in Welsh are welcomed.
- Why this job: Make a real difference by helping patients and ensuring smooth operations.
- Qualifications: GCSEs in Maths and English, plus experience in administration and customer service.
The predicted salary is between 23000 - 25000 £ per year.
An exciting opportunity has arisen for a clerical officer to join the team at Colwyn Bay Hospital. The purpose of this post is to provide an efficient and comprehensive administrative and reception service to Ruthin Hospital. The post holder will be the first point of contact for telephone communication. The post holder will work within the Colwyn Bay Hospital administrative teams alongside the Site Administrator to provide a seamless administrative service to the Community Hospital. The ability to speak Welsh is essential for this post.
Main duties of the job include:
- Offer general assistance to service providers and users and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the General Office including the provision of clerical support to clinical staff and other members of the team.
- Facilitate effective communication between patients, members of staff, secondary care and other associated healthcare and wellbeing agencies.
About us: If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the 'Disability Confident Employer' scheme.
Job responsibilities: You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification:
- Qualifications: Maths/ English GCSE or Equivalent
- Experience: NVQ 2 in Administration, NVQ in Customer Service, EDCL, sufficient months previous clerical / office / reception / ward duties, working with the public, working in a busy environment, general experience of admin functions.
- Skills: IT Computer Literate, Effective Communication, Welsh Language, WPAS/ CASENOTE TRACKING / WCP RADIS, understanding of the importance of maintaining medical records, knowledge of Data Protection and Confidentiality.
- Personal Qualities: Ability to work without direct supervision, Team Player.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Clerical Officer/Receptionist in Conwy employer: Betsi Cadwaladr University Health Board
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Officer/Receptionist in Conwy
✨Tip Number 1
Get to know the company! Research Betsi Cadwaladr University Health Board and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a clerical officer/receptionist, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with answering calls and directing queries effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info about the role and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Colwyn Bay Hospital.
We think you need these skills to ace Clerical Officer/Receptionist in Conwy
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role that involves interacting with patients and visitors.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience in administration and customer service, and don’t forget to mention your Welsh language skills if you have them. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the information you need about the role and our organisation there.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities of a Clerical Officer/Receptionist at Colwyn Bay Hospital, especially the importance of being the first point of contact for patients. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Brush Up on Your Welsh
Since the ability to speak Welsh is essential for this position, practice your language skills before the interview. You might be asked to demonstrate your Welsh speaking abilities, so consider preparing some common phrases or responses related to the role. This will not only impress the interviewers but also show your commitment to serving the community.
✨Showcase Your Customer Service Skills
Think of specific examples from your past experiences where you've provided excellent customer service. Be ready to discuss how you handled difficult situations or helped someone in need. This is crucial for a role that involves direct interaction with patients and visitors, so highlight your ability to project a positive and friendly image.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows that you're engaged and serious about the position, plus it gives you valuable insights into the workplace culture.