Business Manager for Community Pharmacy in Conwy

This role offers senior business support to the Community Pharmacy Team within BCUHB, ensuring effective planning, delivery, and oversight of NHS services through community pharmacies across North Wales. Working closely with the Strategic Lead and wider team, you will support performance management, service development, and project delivery, ensuring alignment with national and local priorities. The post involves coordinating complex work across organisational boundaries, strengthening relationships with partners, and supporting continuous improvement across the system. The ideal candidate is organised, analytically strong, and comfortable working at pace in a collaborative environment, focusing on improving service quality and outcomes for patients. The ability to speak Welsh is desirable; English speakers are equally welcome. The BCUHB promotes equality, diversity and inclusion and encourages applications from all interested candidates.

Responsibilities

• Operational and performance management: Monitor activity and performance, analyse data, address variances, and work with community pharmacy teams to drive service improvement.
• Planning and reporting: Lead business planning processes and produce regular performance and accountability reports aligned to national, organisational, and local priorities.
• Project and service development: Manage complex projects and service redesign across community pharmacy and system partners, ensuring delivery to time and within resources.
• Financial and resource management: Support budget setting, monitor spend, identify efficiencies, and contribute to business cases for service change and investment.
• Stakeholder engagement: Build and maintain effective partnerships to support integrated service delivery.
• Leadership and workforce support: Provide leadership to business support functions, support workforce management, and promote a positive, high‑performing team culture.
• Governance, risk, and quality: Support incident review, risk management, audit, and benchmarking to ensure compliance and continuous improvement.
• Information and systems: Lead on data quality, information governance, and the effective use of systems to support performance monitoring and reporting.

Qualifications and Knowledge

• Management or professional qualification at postgraduate level or equivalent knowledge and experience.
• Evidence of continuing personal and professional development.
• ILM management level 4 or equivalent qualification/knowledge; commitment to achieve within 2 years if not held.
• Prince2 practitioner or equivalent qualification; willingness to achieve within 2 years if not held.
• Thorough knowledge of the NHS and the issues facing it.
• In‑depth knowledge across a wide range of Health Board services, systems, and procedures.
• Knowledge of information systems.

Experience

• Significant experience working within an NHS setting.
• Experience of managing successful change across professional boundaries, building and maintaining relationships.
• Experience of developing business plans and business cases that support corporate objectives.
• Track record with evidence of business and operational planning.
• Experience of significant resource management – financial, human, and capital.
• Experience of budget control, contract negotiation, procurement, and financial procedures.
• Proven ability to influence at all levels of the organisation.
• Proven ability to successfully manage complex, significant projects.

Aptitude and Abilities

• Ability to manage a wide variety of unrelated projects and issues on a daily basis.
• Ability to speak Welsh.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, requiring a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.