At a Glance
- Tasks: Provide senior admin support and manage complaints for a busy healthcare practice.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Enjoy a supportive environment with opportunities for professional growth and development.
- Other info: Welsh language skills essential; embrace diversity and equality in the workplace.
- Why this job: Make a real difference in healthcare while developing your skills in a dynamic setting.
- Qualifications: Good education and NVQ Level 4 in Admin or equivalent required.
The predicted salary is between 37800 - 46200 £ per year.
The ability to speak Welsh is essential for this post. The post holder will provide efficient and comprehensive senior administrative support to the Practice Clinical and Management team. The post holder will be responsible for overseeing the provision of the managed practice administration requirements for the Practice and Complaints team.
The post holder will work with a degree of autonomy as the post contains a range of duties frequently undertaken at the post holder’s own initiative with limited supervision. This requires excellent judgement, organisational ability, communication skills, and the ability to cope with working to tight and multiple deadlines. Additionally, the post holder will be responsible for handling and resolving complaints, ensuring that all issues are addressed promptly and effectively.
Main duties of the job
- Manage complaints, ensuring they are logged, investigated, and resolved in a timely and effective manner, and that feedback is provided to all relevant parties.
- Handle difficult situations with patients, carers, and staff, such as complaints, which require tact and empathy.
- Responsible for the operational management of the Reception and Administration Team, including staff supervision, recruitment, training, performance management, and the preparation and maintenance of rotas to ensure adequate staffing levels and service continuity.
- Prepare and monitor Clinical appointment diaries, reviewing the demand and capacity on a daily basis to ensure service needs are met.
- Convene practice and multi-disciplinary meetings, including the preparation of agendas and production of minutes, ensuring any actions are dealt with within the agreed timeframes.
- Run searches and reports within the EMIS system to support the call and recall of chronic disease patients.
- Assist with the gathering of statistics and information when required.
- Perform other senior administration and clerical duties as required by the Practice Managers.
Working for our organisation
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the 'Disability Confident Employer' scheme.
Detailed Job Description And Main Responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents.
Person specification
Qualifications
- Essential criteria: Good Standard of Education, NVQ Level 4 in Admin or equivalent
- Desirable criteria: ECDL, Audio Typing
Experience
- Essential criteria: Previous experience within an NHS environment, Previous experience with Customer/Patient Complaints at all levels
- Desirable criteria: Previous experience working within a busy office
Skills
- Essential criteria: Excellent Organisational Skills, Effective Communication skills, both written and verbal, Ability to prioritise and meet deadlines
- Desirable criteria: Supervisory Skills
Personal Qualities
- Essential Criteria: Ability to work in a team/work unsupervised, Ability to cope with complex/distressing situation in person and on the telephone
- Desirable criteria: Flexibility in meeting service needs
Senior Practice Administrator in Colwyn Bay employer: Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive work culture that prioritises patient-centred care and professional development. As a Senior Consultant Psychiatrist at the Hergest Unit, you will have the opportunity to lead innovative acute mental health services while benefiting from ongoing training and collaboration with dedicated professionals in a vibrant community setting in Wales.
Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Practice Administrator in Colwyn Bay
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We think you need these skills to ace Senior Practice Administrator in Colwyn Bay
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Betsi Cadwaladr University Health Board.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Betsi Cadwaladr University Health Board.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Betsi Cadwaladr University Health Board. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Betsi Cadwaladr University Health Board. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Betsi Cadwaladr University Health Board’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
