At a Glance
- Tasks: Handle patient enquiries via phone and in person with a calm, organised approach.
- Company: Join Betsi Cadwaladr University Health Board, a key player in North Wales healthcare.
- Benefits: Fixed term role with opportunities for professional development and flexible staffing.
- Other info: Ideal for those looking to grow in the healthcare sector.
- Why this job: Make a difference in patients' lives while working in a supportive team environment.
- Qualifications: Current BCUHB staff with strong communication skills; Welsh language skills are a plus.
The predicted salary is between 23970 - 25674 £ per year.
Betsi Cadwaladr University Health Board (BCUHB) North Wales is seeking a receptionist/telephonist for a fixed term/secondment lasting 12 months, with applications restricted to current BCUHB staff.
The post involves handling patient enquiries by phone and in person, and requires a calm, organised approach under pressure.
The role supports flexible staffing with the practice team and, when appointed, Welsh language skills may need to be learned.
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Contact Details:
Betsi Cadwaladr University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Receptionist & Telephonist – NHS Front Desk in Colwyn Bay
✨Get In Touch with Local Health Services
Start by reaching out to local hospitals, clinics, and care homes directly. They often have temporary nursing roles that may not be advertised online. Don’t hesitate to pop by for a quick chat or to ask about current openings!
✨Join Nursing Community Groups
Look for local nursing community groups or online forums where temp roles are frequently shared. Whether it’s Facebook groups or platforms like Nursing Times, these can be great places to connect with fellow nurses and discover temp roles through word of mouth.
✨Reach Out to Recruitment Agencies
Get in touch with recruitment agencies specialising in nursing. They often have a list of temporary positions that need filling quickly, and many health services prefer to hire through agencies for short-term roles. Make sure your availability is clear!
✨Showcase Your Flexibility
In the nursing field, flexibility is key, especially for temporary roles. Highlight your willingness to work different shifts and locations when applying through our website. This will make you more attractive to employers looking for quick cover!
We think you need these skills to ace Patient Receptionist & Telephonist – NHS Front Desk in Colwyn Bay
Some tips for your application 🫡
Highlight Your Skills in Patient Care:When applying for a temporary nursing role, make sure to spotlight your specific skills in patient care. This includes any training or certifications you've received, such as Basic Life Support (BLS) or specific nursing specialisations. We want to see how you've applied these skills in real-world situations, so share relevant experiences in your CV.
Reflect Your Adaptability:Temporary roles often require you to hit the ground running, so it’s essential to convey your adaptability. In your cover letter, mention examples of how you’ve quickly adjusted to new environments or challenges in patient care settings. This shows that you're ready to step in and provide support from day one!
Emphasise Availability and Flexibility:For temporary positions, your availability is key! Make sure to state your flexible working hours in your CV and cover letter so Betsi Cadwaladr University Health Board knows when you're ready to jump in. This helps them see that you’re committed and prepared to meet their immediate needs.
Personalise Your Application for Betsi Cadwaladr University Health Board:Finally, take the time to tailor your application for Betsi Cadwaladr University Health Board specifically. Research their values and any recent initiatives they may have. Mention these in your cover letter to show that you’ve done your homework and are genuinely interested in working with them in patient care.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Show Your Passion for Patient Care
As a temporary nursing role, it’s crucial to demonstrate your genuine passion for patient care. Talk to the interviewer about experiences where you went above and beyond for patients and how you handle emotional situations – this shows your soft skills are as strong as your technical knowledge.
✨Be Ready for Clinical Scenarios
Expect to face some clinical scenario questions during your interview. You might be asked how you would handle specific patient situations or emergencies. Brush up on your clinical skills and think through a few scenarios so you can talk through your thought process confidently.
✨Highlight Your Adaptability
Temporary roles often mean you're filling in where needed, so emphasise your adaptability during the interview. Share examples of times you’ve quickly adjusted to new teams or practices, which shows you can hit the ground running at Betsi Cadwaladr University Health Board.
✨Emphasise Teamwork and Communication
In nursing, being a great team player is essential. Don't just talk about your individual achievements; share instances where you effectively collaborated with other healthcare professionals. This will show how you’ll fit into the team at Betsi Cadwaladr University Health Board and contribute positively to patient care.
