At a Glance
- Tasks: Provide top-notch admin and reception support at Colwyn Bay Hospital.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Supportive environment with a focus on equality and diversity.
- Other info: Welsh language skills essential; applications welcomed in Welsh.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: GCSE in Maths/English and NVQ Level 2 in Administration required.
The predicted salary is between 23900 - 25600 € per year.
Applicants must currently be employed by Betsi Cadwaladr University Health Board. An exciting opportunity has arisen for a clerical officer to join the team at Colwyn Bay Hospital. The purpose of this post is to provide an efficient and comprehensive administrative and reception service to the Colwyn Bay Outpatients Department. The post holder will act as the first point of contact for telephone communication and will work within the hospital administrative teams alongside the Site Administrator to provide a seamless administrative service to the Community Hospital. The ability to speak Welsh is essential for this post.
Main duties of the job:
- Offer general assistance to service providers and users and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the Out Patients Department, including providing clerical support to clinical staff and other members of the team.
- Facilitate effective communication between patients, members of staff in secondary care and other associated healthcare and wellbeing agencies.
Working for our organisation:
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. It is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and receive the support you need, in line with our Organisational Values and the ‘Proud to Lead’ competence framework. We promote equality and diversity and welcome applicants under the “Disability Confident Employer” scheme.
Please check your email account regularly – successful applicants will receive all recruitment-related correspondence via the email account registered on the application form. Applications may be submitted in Welsh; submissions in Welsh will not be treated less favourably than those in English.
Detailed Job Description and Main Responsibilities:
You will find the full Job description and Person Specification attached within the supporting documents, or you can click “Apply now” to view in Trac.
Person specification:
Qualifications:
- Essential criteria: Mathematics/English GCSE or Equivalent, NVQ Level 2 in Administration or equivalent experience.
- Desirable criteria: NVQ in Customer Service, EDCL.
Experience:
- Essential criteria: Sufficient months of previous clerical / office / reception / ward duties, working with the public, working in a busy environment.
- Desirable criteria: General experience of admin functions.
Skills:
- Essential criteria: IT Computer Literate, Effective Communication, Welsh Language.
- Desirable criteria: WPAS/ CASENOTE TRACKING / WCP RADIS.
Knowledge:
- Desirable criteria: Data Protection and Confidentiality.
Personal Qualities:
- Essential Criteria: Ability to work without direct supervision, Team Player.
Clerical Officer/Receptionist INTERNAL in Colwyn Bay employer: Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and inclusive work environment at Colwyn Bay Hospital. As the largest health organisation in Wales, we provide extensive opportunities for professional growth and development while promoting equality and diversity. Join us to make a meaningful impact in healthcare, where your contributions are valued and your passion for helping others is celebrated.
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Clerical Officer/Receptionist INTERNAL in Colwyn Bay
✨Tip Number 1
Make sure you know the ins and outs of the role you're applying for. Familiarise yourself with the job description and think about how your skills match up. This will help you stand out when you get that chance to chat with the hiring team.
✨Tip Number 2
Networking is key! Reach out to current employees at Betsi Cadwaladr University Health Board on LinkedIn or through mutual contacts. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions and thinking about your answers. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing your previous experience in clerical roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Colwyn Bay Hospital.
We think you need these skills to ace Clerical Officer/Receptionist INTERNAL in Colwyn Bay
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role that involves interacting with patients and visitors.
Tailor Your Application:Make sure to tailor your application to the specific role of Clerical Officer/Receptionist. Highlight your relevant experience and skills, especially those related to customer service and administrative duties. We love seeing how you connect your background to what we need!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our organisation there. We can’t wait to hear from you!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Brush Up on Your Welsh
Since the ability to speak Welsh is essential for this role, make sure you practice your language skills before the interview. Try to incorporate some Welsh phrases into your conversation to show your commitment and confidence in using the language.
✨Know the Job Inside Out
Familiarise yourself with the job description and main responsibilities. Be ready to discuss how your previous experience aligns with the duties of providing administrative support and facilitating communication within the healthcare setting.
✨Showcase Your People Skills
As a clerical officer/receptionist, you'll be the first point of contact for patients. Prepare examples of how you've successfully interacted with the public in previous roles, highlighting your friendly and efficient approach to customer service.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, the challenges faced by the Outpatients Department, or how they promote equality and diversity within the workplace. This shows your genuine interest in the role and organisation.
