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- Tasks: Support primary care projects that enhance health and well-being in Flintshire and Wrexham.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Gain valuable experience in a supportive environment with opportunities for professional growth.
- Why this job: Make a real difference in the NHS while developing your project management skills.
- Qualifications: HND in relevant subject or equivalent experience; strong administrative skills required.
- Other info: Welsh speakers are encouraged to apply; dynamic team environment awaits!
The predicted salary is between 30000 - 42000 £ per year.
Cluster Support Officer – East Primary Care Team
Job Overview
Fixed-term secondment until 31 March 2026 for staff currently employed by Betsi Cadwaladr University Health Board (BCUHB). Permission from current line manager required before applying.
Main duties
- Assist in establishment and delivery of new and existing projects in Flintshire and Wrexham.
- Support East Clusters and Professional Collaboratives; collate project reports and evaluation data, lead cluster and collaborative administration and governance documentation.
- Key role in rollout of Accelerated Cluster Development in Flintshire and Wrexham.
- Plan, facilitate, monitor progress of projects, products, service improvements or change initiatives.
- Ensure accurate records and governance documents (meeting minutes, action logs, risk registers).
- Provide training and guidance to colleagues in Flintshire and Wrexham Clusters and Professional Collaboratives (Cluster Leads, GPs, Pharmacists, Optometrists).
- Welsh speaking desirable; Welsh and/or English speakers welcome.
Qualifications & Knowledge
- HND in relevant subject or equivalent qualification or experience.
- ECDL or equivalent experience.
Desirable
- PRINCE2 foundation
- Change Management training
- Experience of proactively challenging staff and influencing them to change.
- Exposure to projects and project management.
- Knowledge of Accelerated Cluster Development programme.
- Welsh speaking.
Experience
- Significant experience working within a demanding/high-intensity administrative setting.
- Experience of raising issues and risks.
- Able to use own initiative and judgement to analyse and resolve complex problems.
- Ability to deliver deadlines on a wide range of administrative / projects processes.
Skills
- Able to produce reports that convey complex issues in everyday language.
- Excellent communication skills.
- Statistical analysis.
- To be able to work independently and on own initiative.
Personal Qualities
- Enthusiastic and motivated individual.
- Work as part of a team or on own initiative.
Other
- Ability to travel.
- Welsh speaking (desirable).
Person Specification attached in supporting documents.
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Cluster Support Officer employer: Betsi Cadwaladr University Health Board
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Support Officer
✨Tip Number 1
Network like a pro! Reach out to your colleagues and connections within Betsi Cadwaladr University Health Board. A friendly chat can sometimes lead to insider info about the role or even a recommendation.
✨Tip Number 2
Prepare for the interview by researching the East Primary Care Team's projects. Show us you’re genuinely interested in making a difference in Flintshire and Wrexham by discussing how your skills align with their goals.
✨Tip Number 3
Practice your responses to common interview questions, especially around project management and administration. We want to see how you handle challenges and your ability to communicate complex issues clearly.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re keen on the position. Plus, it’s a great way to reiterate your enthusiasm for the role.
We think you need these skills to ace Cluster Support Officer
Some tips for your application 🫡
Get to Know the Role: Before you start writing, take a good look at the job description. Understand what a Cluster Support Officer does and how your skills fit in. This will help us tailor your application to show why you're the perfect fit!
Show Off Your Experience: Make sure to highlight your relevant experience in administration or project support. Use specific examples that demonstrate your ability to manage projects and work under pressure. We want to see how you've made a difference in your previous roles!
Keep It Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. Remember, we want to understand your qualifications without having to decipher complex terms. Make it easy for us to see your strengths!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need to complete your application smoothly.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know Your Projects
Familiarise yourself with the key projects and initiatives that Betsi Cadwaladr University Health Board is currently involved in, especially those related to primary care in Flintshire and Wrexham. Being able to discuss these projects and how you can contribute will show your genuine interest and understanding of the role.
✨Showcase Your Administrative Skills
Prepare examples from your past experience that highlight your administrative capabilities, particularly in high-pressure environments. Be ready to discuss how you've managed project documentation, maintained governance records, and ensured compliance with regulations.
✨Communicate Clearly
Since the role requires excellent communication skills, practice explaining complex issues in simple terms. You might be asked to demonstrate this during the interview, so think about how you can convey your ideas clearly and effectively.
✨Emphasise Teamwork and Initiative
The Cluster Support Officer role involves working closely with various professionals. Be prepared to share examples of how you've successfully collaborated with teams in the past, as well as instances where you've taken the initiative to solve problems or improve processes.