At a Glance
- Tasks: Provide efficient admin and reception services at Colwyn Bay Hospital.
- Company: Join Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Supportive environment with a focus on equality and diversity.
- Other info: Great opportunity for personal growth and to work in a dynamic team.
- Why this job: Make a real difference by helping patients and supporting healthcare professionals.
- Qualifications: Must be currently employed by BCUHB and speak Welsh.
The predicted salary is between 23615 - 25674 € per year.
Applicants must currently be employed by Betsi Cadwaladr University Health Board. An exciting opportunity has arisen for a clerical officer to join the team at Colwyn Bay Hospital. The purpose of this post is to provide an efficient and comprehensive administrative and reception service to the Colwyn Bay Outpatients Department. The post holder will act as the first point of contact for telephone communication and will work within the hospital administrative teams alongside the Site Administrator to provide a seamless administrative service to the Community Hospital. The ability to speak Welsh is essential for this post.
Main duties of the job:
- Offer general assistance to service providers and users and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the Out Patients Department, including providing clerical support to clinical staff and other members of the team.
- Facilitate effective communication between patients, members of staff in secondary care and other associated healthcare and wellbeing agencies.
If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. It is the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales. Join our team and receive the support you need, in line with our Organisational Values and the ‘Proud to Lead’ competence framework. We promote equality and diversity and welcome applicants under the “Disability Confident Employer” scheme.
Clerical Officer/Receptionist INTERNAL employer: Betsi Cadwaladr University Health Board
Betsi Cadwaladr University Health Board is an exceptional employer, offering a supportive and inclusive work environment at Colwyn Bay Hospital. With a commitment to employee growth and development, staff are encouraged to thrive within a culture that values teamwork and compassion in delivering healthcare services. The opportunity to work in a diverse community while making a meaningful impact on patients' lives makes this role particularly rewarding.
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Clerical Officer/Receptionist INTERNAL
✨Tip Number 1
Make sure you know the ins and outs of the role you're applying for. Research the Colwyn Bay Outpatients Department and understand how your skills can help them provide that seamless service. This will show you're genuinely interested and ready to hit the ground running!
✨Tip Number 2
Practice your communication skills! As the first point of contact, you'll need to be friendly and efficient. Try role-playing with a friend or family member to get comfortable with answering calls and directing patients.
✨Tip Number 3
Don’t underestimate the power of networking. Reach out to current employees at Betsi Cadwaladr University Health Board on LinkedIn or through mutual contacts. They might give you insider tips or even put in a good word for you!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at BCUHB.
We think you need these skills to ace Clerical Officer/Receptionist INTERNAL
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Clerical Officer/Receptionist. We want to see how you can bring your unique flair to our team at Colwyn Bay Hospital!
Show Off Your Communication Skills:Since you'll be the first point of contact for patients, it's crucial to demonstrate your excellent communication skills in your written application. Use clear and friendly language to reflect the positive image we want to project.
Highlight Your Administrative Experience:Don’t forget to showcase any previous administrative or clerical experience you have. We’re looking for someone who can help keep the Outpatients Department running smoothly, so let us know how you've done this in the past!
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and for you to stay updated on your progress. Let’s get started!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of a Clerical Officer/Receptionist. Familiarise yourself with the specific duties mentioned in the job description, like providing administrative support and being the first point of contact for patients. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Brush Up on Your Welsh
Since speaking Welsh is essential for this role, practice your language skills before the interview. You might be asked to demonstrate your proficiency, so consider preparing some common phrases or responses that could come up in a healthcare setting. This will show your commitment to the role and the community.
✨Showcase Your People Skills
As a Clerical Officer/Receptionist, you'll be interacting with patients and staff regularly. Prepare examples of how you've provided excellent customer service in the past. Think about situations where you’ve had to handle difficult conversations or provide assistance under pressure, as these experiences will highlight your ability to project a positive image.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, the challenges they face in the Outpatients Department, or how they measure success in this role. This not only shows your interest but also helps you gauge if the position is the right fit for you.
