Children's Ward Clerk Team Lead

An exciting opportunity has arisen to join our busy Children's Ward, providing comprehensive administrative support to nursing and medical staff within the unit. Welsh language skills are essential for this role (minimum Welsh Language Skills Level 3). This is a permanent, full time position, 37.5 hours per week. Shifts vary between 8:00am and 8:00pm Monday to Friday, and 9:30am to 8:00pm at weekends. Successful candidates will also be expected to work bank holidays as part of the rota.

Main duties of the job:

• Support the delivery of a high-quality administrative service within Acute Paediatrics.
• Lead and coordinate the Ward Clerk team, ensuring the smooth day-to-day running of ward administration.
• Support patient admissions and discharges, maintaining accurate records.
• Act as a key point of contact for staff, patients and families.
• Work closely with clinical and operational colleagues to drive service improvements.
• Support staff development and ensure an efficient, patient-focused service is delivered at all times.

This is an excellent opportunity for someone with strong organisational and communication skills who enjoys working in a busy and rewarding healthcare environment.

About us:

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the 'Disability Confident Employer' scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Person Specification:

• Qualifications: English/Maths GCSE or equivalent, ECDL.
• Experience: Substantial experience of working within the NHS in an administrative capacity, demonstrable experience of working within Ward environment, evidence of experience in a supervisory role, previous experience of people management and workforce planning.
• Skills: Ability to use own initiative, organise and manage workloads, computer literate with good IT skills, knowledge and understanding of relevant departmental software/systems, ability to be pro-active and re-active, confident, positive & enthusiastic, ability to motivate others, evidence of problem solving and decision making skills, ability to implement change.
• Knowledge: Able to maintain confidentiality, excellent communication skills both written and verbal, able to work under pressure, able to work flexible hours to meet service requirements including evenings, weekends and bank holidays.
• Personal Qualities: Ability to work without direct supervision, ability to prioritise workload, organised, punctual, reliable, self-motivated, to function efficiently under pressure and to meet deadlines, confident, good telephone manner, team player, able to maintain confidentiality, friendly, flexible approach to work.

Other Relevant Requirements:

• Approachable and professional in dealing with people and able to deal with difficult/emotional situations.
• Welsh Speaking (minimum of level 3).
• Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.