Booking Clerk - Cath Lab and Cardiac Physiology

The ability to speak Welsh is essential for this post. An exciting opportunity has become available to join the Cath Lab and Cardiac Physiology administration team at Ysbyty Glan Clwyd as an Administrator/Receptionist. As a part of this very busy team, the successful applicant is expected to be very flexible in approach to service needs, have a pleasant personality and a positive approach to their work. Excellent customer service and communication skills are required. An advanced level of reception skills along with the ability to deal with sensitive matters and highly confidential patient information is necessary. Applicants must also have a good standard of education, be adaptable and have good organisational skills. The post holder will be required to provide first class administration support to the department.

Main duties of the job include:

• Working in a pressurised environment to provide a professional, accurate and prompt administrative function to facilitate the delivery of a professional efficient and effective booking service for a variety of diagnostic clinics.
• Using own initiative in sometimes complex situations to ensure that patients are booked in line with local and national access targets.
• Dealing with sensitive and confidential issues relating to Cardiology issues affecting patients, the public and staff according to guidelines.
• As a member of the Administration Team, a flexible approach to the post is essential to enable prioritising the different workloads and duties.
• Excellent communication and interpersonal skills are required to carry out duties with tact, diplomacy and sensitivity, particularly where there are barriers to understanding.
• Making sound decisions and judgements using initiative and level of authority as agreed with Line Manager.
• Knowledge and understanding of the structure, policies, management and operational procedures within the department and the Health Board as required in order to deal with internal and external enquiries in a competent and confident manner.

Qualifications required include English and Mathematics to GCSE or equivalent level, NVQ level 3 Customer Care or equivalent qualification or experience.

Experience needed includes previous clerical/reception experience, ability to concentrate on administrative duties in an unpredictable environment, and the ability to manage work with constant interruptions from medical staff and telephones. Candidates should be able to communicate information clearly and sensitively in person and over the telephone, work to strict deadlines and prioritise tasks, and have knowledge of referral to treatment times and patient pathways.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.