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- Tasks: Join a busy call centre to manage patient bookings and waiting lists.
- Company: Betsi Cadwaladr University Health Board, the largest health organisation in Wales.
- Benefits: Permanent position with opportunities for personal growth and development.
- Other info: Dynamic team environment with a focus on patient care and support.
- Why this job: Make a real difference by helping patients access vital healthcare services.
- Qualifications: Excellent communication skills and ability to speak Welsh are essential.
The predicted salary is between 23000 - 26000 £ per year.
An exciting opportunity is available to join the Patient Access & Booking Centre at Glan Clwyd Hospital on a permanent basis. We are looking for a hard working individual to join our busy team. The role is based in a busy call centre environment and the successful applicant will be part of a team of experienced staff with responsibility for managing a waiting list and booking patients. This role requires excellent communication skills, the ability to multi-task and stay calm under pressure is essential. The ability to speak Welsh is essential for this post.
Main duties of the job:
- Working in a highly pressurised booking centre, within a busy call centre environment, to provide an accurate and prompt administrative function to facilitate the delivery of a professional, efficient and effective centralised booking service, for a variety of outpatient clinics.
- Using own initiative in sometimes complex situations to ensure that patients are booked in line with Local and National Access Targets.
- Work as part of a multi-disciplinary team, supporting other team members to deliver the Access targets and patient focused booking service.
- To be part of a cohesive and integrated admin function to the service.
Duties/ responsibilities:
- Provide
Patient Access and Booking Clerk in Bodelwyddan employer: Betsi Cadwaladr University Health Board
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Access and Booking Clerk in Bodelwyddan
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Betsi Cadwaladr University Health Board. Understanding their values and services will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when discussing your skills, especially those communication skills they’re after.
✨Tip Number 3
Show off your multitasking skills! During the interview, share examples of how you've successfully managed multiple tasks at once. They want to see that you can handle the pressure of a busy call centre environment.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for the role.
We think you need these skills to ace Patient Access and Booking Clerk in Bodelwyddan
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about communication, make sure your application highlights your ability to convey information clearly. Use examples from past experiences where you’ve successfully managed inquiries or resolved issues.
Demonstrate Your Multi-Tasking Abilities: We know that working in a busy call centre means juggling multiple tasks at once. Share specific instances where you’ve handled several responsibilities simultaneously while maintaining a calm and efficient approach.
Tailor Your Application: Don’t just send a generic application! Make sure to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. This shows us you’re genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets to the right people and stands out in the crowd!
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Access and Booking Clerk. Familiarise yourself with the key duties mentioned in the job description, such as managing waiting lists and booking patients. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you had to handle difficult situations or explain complex information clearly. This will show that you can thrive in a busy call centre environment.
✨Demonstrate Your Multi-Tasking Ability
In a fast-paced setting like a booking centre, being able to juggle multiple tasks is essential. Prepare to discuss specific instances where you've successfully managed several responsibilities at once. Highlight your ability to stay calm under pressure, as this will be key to succeeding in the role.
✨Brush Up on Your Welsh
Since speaking Welsh is essential for this role, make sure you're comfortable using the language in a professional context. If you're not fluent, consider practising common phrases or scenarios you might encounter during the job. This will show your commitment to providing excellent service to all patients.