At a Glance
- Tasks: Provide efficient admin support in a busy paediatric department and manage appointment bookings.
- Company: Join the dedicated team at Gwynedd Hospital, making a difference in children's healthcare.
- Benefits: Gain valuable experience, work in a supportive environment, and develop your skills.
- Other info: Flexible working hours and opportunities for career growth in the NHS.
- Why this job: Be part of a team that directly impacts children's health while using your Welsh language skills.
- Qualifications: GCSEs in English and Maths; must be fluent in Welsh.
The predicted salary is between 23000 - 26000 € per year.
We are looking to appoint an enthusiastic Appointment Clerks/Clerical Officer to work within the Acute Paediatric Department at Gwynedd Hospital, Bangor to provide a professional, efficient and effective administrative support which will include supporting the booking service for a variety of acute paediatrics outpatient clinics. Candidates will need to demonstrate the ability to use their own initiative and to prioritise conflicting demands. Candidates must demonstrate a flexible approach and a willingness to provide administrative support in line with changing service priorities. The ability to speak Welsh is essential for this post.
Main duties of the job
The successful candidate will work as part of a small appointment team, supporting the delivery of Acute Paediatrics Service. This will entail working closely with other team members as well as clinic prep staff, medical secretaries, outpatient department staff, medical staff, specialist nurses and with admin Team Leaders and Managers throughout the service to deliver service priorities which include access targets and a patient focused booking service. A pleasant customer focused manner and the ability to speak Welsh is essential for this post.
Person specification
Qualifications
- Able to demonstrate English and Mathematics to GCSE or equivalent experience
- OCR/RSA Word Processing level 1 or equivalent experience
Skills
Essential criteria
- Ability to use electronic information systems
- Ability to contribute constructively to a team working environment
- Ability to use own initiative whilst understanding the need to seek advice from senior staff where necessary
- Clear, legible handwriting and ability to record information accurately
- Ability to communicate information clearly and sensitively in person and over the telephone
Desirable criteria
- Basic word processing packages
- Excel
- ECDL
- WPAS
Other Relevant Requirements
Essential criteria
- Excellent timekeeper
- Work effectively under pressure in a clinical environment
- Flexible approach to working
- Team player
- Welsh speaking
Experience
Essential criteria
- Previous clerical/office experience
Desirable criteria
- Previous NHS experience
Knowledge
Essential Criteria
- Working with the public or other agencies
Welsh-Speaking Paediatric Appointments Clerk in Bangor employer: Betsi Cadwaladr University Health Board
At Gwynedd Hospital, we pride ourselves on being an excellent employer, offering a supportive and collaborative work environment within the Acute Paediatric Department. Our commitment to employee growth is reflected in our ongoing training opportunities and the chance to work closely with a dedicated team, all while serving the local community in beautiful Bangor. With a focus on patient care and a flexible approach to service delivery, we ensure that our staff feel valued and empowered in their roles.
Contact Detail:
Betsi Cadwaladr University Health Board Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Welsh-Speaking Paediatric Appointments Clerk in Bangor
✨Tip Number 1
Get to know the team! Before your interview, do a bit of research on the Acute Paediatric Department at Gwynedd Hospital. Understanding their values and how they operate will help you connect with the interviewers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your Welsh! Since speaking Welsh is essential for this position, brush up on your language skills. Try role-playing common scenarios you might encounter as an Appointment Clerk, so you can communicate clearly and confidently during the interview.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you prioritise tasks and manage conflicting demands. Share specific examples from your previous experience where you successfully juggled multiple responsibilities, especially in a busy environment.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly through our platform. This way, we can keep track of your application and ensure it gets the attention it deserves!
We think you need these skills to ace Welsh-Speaking Paediatric Appointments Clerk in Bangor
Some tips for your application 🫡
Show Off Your Welsh Skills:Since speaking Welsh is essential for this role, make sure to highlight your language skills right at the start of your application. We want to see how you can communicate effectively in both Welsh and English!
Tailor Your Experience:When you're writing about your previous clerical or office experience, be specific! We love seeing how your past roles relate to the job description. Use examples that show off your ability to work under pressure and your customer-focused approach.
Be Clear and Concise:Make sure your application is easy to read. Use clear, legible handwriting if you're submitting a paper application, or keep your formatting tidy if it's online. We appreciate clarity, especially when it comes to recording information accurately!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Betsi Cadwaladr University Health Board
✨Brush Up on Your Welsh
Since the ability to speak Welsh is essential for this role, make sure you practice your language skills before the interview. Try to engage in conversations or even rehearse common phrases related to the job to show your fluency and confidence.
✨Know Your Admin Skills
Familiarise yourself with the electronic information systems mentioned in the job description. Be ready to discuss your previous clerical experience and how you've used similar systems in the past. This will demonstrate your capability to adapt quickly to their processes.
✨Showcase Your Team Spirit
This role requires working closely with various team members. Prepare examples of how you've successfully collaborated in a team environment. Highlight your flexibility and willingness to support others, as this will resonate well with the interviewers.
✨Prepare for Customer Interaction
As you'll be dealing with patients and their families, think about how you can convey a pleasant and professional manner. Prepare scenarios where you've handled customer queries or complaints effectively, showcasing your communication skills and empathy.
