Team Leader – Endoscopy INTERNAL in Bangor

An exciting opportunity has arisen for an enthusiastic and highly organised Team Leader to join our Endoscopy team within Ysbyty Gwynedd Hospital. The post holder will provide and deliver an accurate and prompt administrative function to facilitate the delivery of an efficient and effective booking service. The post will be linked into our 7-day working rota, and you may be asked to come into work during a weekend.

Main duties of the job:

• The post holder will work alongside the booking team, nursing staff, doctors, the public, management and staff from internal and external sources, supporting other team members to deliver the targets and a patient-focused booking service.
• The post holder will need to use initiative, working in sometimes complex situations to ensure patients are booked in line with local and national targets.
• High levels of customer service and excellent communication/interpersonal skills are essential, along with the ability to use your own initiative to solve problems as they arise.
• You will have experience in an administrative role and preferably worked with the public and be competent in IT in the workplace.
• Attention to detail and accurate data capture is paramount.

Hours of work: 37.5 per week. The ability to speak Welsh is essential for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation:

We are Betsi Cadwaladr University Health Board (BCUHB) North Wales, the largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. We promote equality and diversity and welcome applicants under the Disability Confident Employer scheme.

Person specification:

Qualifications:

• Essential criteria: Able to demonstrate English and Mathematics to GCSE or equivalent level NVQ 4 in Admin/customer care or equivalent experience.
• Desirable criteria: ILM Team Leading qualification or equivalent qualification or experience.

Experience:

• Previous office experience.
• Previous staff management experience.
• Desirable experience: Previous NHS experience.

Aptitude & Abilities:

• Previous experience of supervising and managing staff.
• Able to use electronic information systems.
• Able to record information accurately.
• Organisation – ability to manage diaries, set up filing systems, work to strict deadlines and prioritise tasks.
• Previous experience of communicating confidential information.
• Knowledge of patient confidentiality.
• Ability to speak Welsh.
• Desirable aptitude & abilities: Previous experience using the hospital WPAS or similar system.

Personal Qualities:

• Enthusiastic, motivated and approachable.
• Offer a degree of flexibility with working hours.
• Be able to meet the challenges of a changing organisation.

Other:

• Able to work under own initiative whilst understanding the need to seek advice from seniors as necessary.